CMMI & Knowledge Management

1. CMMI & Knowledge Management Hanze Consultants Group 4 CMM-I Level 2 & Knowledge Management January 14, 2011

2. Agenda • Introduction • Background and overview • Project Definition • Business Case • Approach and Timeline • Project Organization • Risks • AOB

3. Introduction Hanze Consultants Team 4 Project Manager: Jesse Dijkstra CMM-I: Sander Koning Knowledge Management: Irina Larina Service Level Management: Jérémie Bensimon

4. Agenda • Introduction • Background and overview • Project Definition • Business Case • Approach and Timeline • Project Organization • Risks • AOB

5. Background and Overview CMMI Assesment of the situation in PHILIPS DAP performed by Hanze Consultants. • Results: • Not CMMI maturity level 2 • Service Level Management – 0% • PHILIPS expectations: • Service Level Management • Competence Management

6. Agenda • Introduction • Background and overview • Project Definition • Objectives and Deliverables • Scope • Business Case • Approach and Timeline • Project Organization • Risks • AOB

7. Project Objectives and Deliverables Objectives • Improvement of knowledge management through networking and social media • Implementation and certification of CMMI maturity level 2 Deliverables • Analysis • Documentation • Training • Evaluation • Advice

8. Scope • Organisational scope • Reorganisation of the internal processes surrounding CMMI • Training of management and employees in CMMI and knowledge management • No layoffs of PHILIPS employees • Geographical scope • No geographical changes to the organisation • Technical scope • Tools for process support • Tools for knowledge management support

9. Agenda • Introduction • Background and overview • Project Definition • Business Case • Approach and Timeline • Project Organization • Risks • AOB

10. Business Case Objective: Transform the IT department into a department which supports business improvements powered by IT. Based on results from Software Engineering Institute

11. Agenda • Introduction • Background and overview • Project Definition • Business Case • Approach and Timeline • Project Organization • Risks • AOB

12. Approach and Timeline

13. Agenda • Introduction • Background and overview • Project Definition • Business Case • Approach and Timeline • Project Organization • Project Organization • Roles and Responsibilities • Communication • Risks • AOB

14. Project Organization

15. Roles and Responsibilities • Project board Authorize, approve and review the project • Project Manager Manage, control, communicate and plan. • CMMI level 2 Manage CMMI improvement process, provide training, organize, plan • Knowledge Management Manage Knowledge management improvement process, provide training, organize, plan • Service Level Management Manage the SLM improvement process, provide training, organize, plan

16. Communication Project board • Bi-weekly formal meetings • Presentations to the project board if necessary Employees • Mostly via email • Informal meetings if necessary • Training at the end of the project time Managers • Bi-weekly formal meetings • Informal meetings Key-users • Mostly via email

17. Agenda • Introduction • Background and overview • Project Definition • Business Case • Approach and Timeline • Project Organization • Risks • AOB

18. Risks • Administrative blockades created by overcomplicated processes • No dedication of the organization to manage information, communication and knowledge properly • Change adversity from the PHILIPS employees • Human risks

19. Agenda • Introduction • Background and overview • Project Definition • Business Case • Approach and Timeline • Project Organization • Risks • AOB

20. Finally… • Questions? • Remarks? • Wishes? • Expectations?