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The Long-Term Care Ombudsman Program

The Long-Term Care Ombudsman Program. Educating , Empowering, Advocating Mark C. Miller State Ombudsman. Ombudsman Program Mission. To serve as an advocate and resource for older persons living in long-term care facilities. The Ombudsman Program.

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The Long-Term Care Ombudsman Program

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  1. The Long-Term Care Ombudsman Program Educating , Empowering, Advocating Mark C. Miller State Ombudsman

  2. Ombudsman Program Mission To serve as an advocate and resource for older persons living in long-term care facilities

  3. The Ombudsman Program • Authority under the Federal Older Americans Act • Office of the State LTC Ombudsman in every state • Access to all LTC facilities without interference • Access to residents and records (HIPAA exempt) • Part of the Elder Rights System under Title VII • Responsibilities of a Long-Term Care Ombudsman • Investigate & Resolve Complaints • Educate consumers/providers on residents’ rights • Advocate for quality care in LTC facilities • Promote development of resident/family councils NYSLTCOP 2010

  4. Ombudsman Program Primary Activities • Education and consumer empowerment • Individual advocacy • Systems advocacy NYSLTCOP 2010

  5. Fast Facts about NYS Nationally: • 3rd in the number of LTC beds with 162,239 • 2nd in the number of local LTCOPs with 40 • 4th highest complaint resolution rate (83%) State: • 23 local programs operated by AAAs, 17 by NFPs • $2.99 million in program expenditures NYSLTCOP 2010

  6. The New York Ombudsman Program • Structure • State- NYS Ombudsman, 4 Assistant State Ombudsmen, Legal Counsel • Local – 40 Program Coordinators and 1,000 Certified Volunteer Ombudsman • One program operated under the Office of the State Long Term Care Ombudsman • How to Contact the Ombudsman Program • www.ombudsman.ny.gov • NYSOFA Help-line 1-800-342-9871 NYSLTCOP 2010

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