1 / 10

Office Of Ombudsman for Long-Term Care

Office Of Ombudsman for Long-Term Care. Enhancing the quality of life and the quality of care for adults receiving long-term care. 1978 Congress establishes LTC ombudsman under Title III-B of the Older Americans Act. 1989 LTC Ombudsman program expands to consumers of home care services.

renata
Download Presentation

Office Of Ombudsman for Long-Term Care

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Office Of Ombudsman for Long-Term Care Enhancing the quality of life and the quality of care for adults receiving long-term care

  2. 1978Congress establishes LTC ombudsman under Title III-Bof the Older Americans Act

  3. 1989LTC Ombudsmanprogram expands to consumers of home care services

  4. Confidentiality • Identity of client & related data • Identity of complainant & related data

  5. Not Mandated Reporters • Whoa! Seriously?? • Why?? • “Sylvia, here comes Ethel, that volunteer from the Ombudsman Program. You can tell her anything and she can’t tell anyone”

  6. Who Contacts the Ombudsman? • Family/Friends • Consumers • Provider/Staff • Social Service Staff & Others • Unknown/unwilling to identify

  7. Examples of complaints • Sexual abuse • Sexual identity • Care issues • Family issues • Visits • Involuntary discharges • Not knowing rights of appeal and other information

  8. Policies needed for prevention of sexual violence • Person – centered planning (Albert Lea) • How to interview • Triggers for people with dementia • Accessible, safe entry points for • Immigrants • People with disabilities • Specific cultural communities • People who are GLBT

  9. Policies continued • Data collection • Mandated Training • Review of what goes wrong • Dissect the incidents • Physical spaces • Privacy issues • Generational issues

  10. “Never doubt for a moment that a small, committed, group of citizens can change the world.Indeed- it is the only thing that ever has.” Margaret Mead

More Related