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GTCC Compliance Management

This training forum agenda covers various aspects related to GTCC compliance management, including identifying misuse, case management, response strategies, reporting procedures, and available resources. Learn how to detect policy violations, access relevant tools like IntelliLink, Citi Reporting, and DTS Traveler Status Report, manage cases effectively, and respond to suspected misuse. The training emphasizes proactive measures to prevent abuse, monitor transactions, and ensure compliance with DoD regulations.

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GTCC Compliance Management

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  1. GTCC Compliance Management Ken Hennessy and Rich SlyGSA SmartPay Training ForumJuly 16-18, 2019

  2. Agenda • What is Misuse • Finding Misuse • Case Management • Responses to Misuse • Reporting • Resources

  3. What is Misuse? • Policy Violations of the DoD GTCC Regulations • Abuse • Third Party Theft • Accidental Card Use • Personal Use • Non-travel activity • Local purchases • Unofficial personal items and services

  4. How to find Misuse? • Visa IntelliLink • Analytics Page • Citi Manager / Transaction Management • Citi Reporting • Account Activity Text Report • Declined Authorization Report • DTS Traveler Status Report

  5. IntelliLink Rules – DoD System Rule • Accounts with questionable history and/or high predictor score • All ATM withdrawal transactions • Blocked MCCs • Cash withdrawal with no associated Travel • Casino-Gaming-Lottery Transactions • DoDIG List of Adult Establishments (4) • Local Transactions Rule (within 50 miles) • Operation Nightclub • Public Law 112-194 GTCC Abuse Prevention Act of 2012 (w/ATM) • Restaurant/Bar multiple charges over 100 in 7 day period • Transactions over $200 at drinking places • Weekend Purchase Activity

  6. IntelliLink Analytics • DoD Requirement • Automatic for cases in IntelliLink • Create cases in IntlliLink • Load non-IntelliLinkcases in IntelliLink • Quarterly request for statistics for non-IntelliLink cases

  7. IntelliLink Transaction Search

  8. IntelliLink Transaction Search – Advanced Options

  9. Citi Reporting – Account Activity Text Report • Displays all transaction activity for a specified billing cycle • APCs use it to review a minimum of 10% of transactions to ensure no misuse

  10. Citi Reporting – Declined Authorization Report • Lists all account transactions presented for approval that were declined; includes the decline reason, and type of attempted purchase • APCs and CPMs use it to identify attempted potential misuse, abuse, and/or fraud

  11. DTS Traveler Status Report • Request from the DTA • Lists cardholders’ travel status • Compare with the Account Activity Report or Transaction Search to determine if GTCC transactions were related to official travel • Note: not all travel is processed using DTS

  12. Case Management • Compliance Module in IntelliLink • Creating Cases • Analytics Page • Predictor Score Tab • Transaction Search • Monitoring Cases • Dispositioning Cases • Compliance Reports • Manual Process from GTCC Regulations

  13. APC Response to Suspected Misuse • Ask the cardholder • Email/phone • See Annex 8 of GTCC Regulations for sample notification • Notify the supervisor/commander • Conduct a review of past transactions • Monitor the cardholder more closely • For repeated cases of misuse, deactivate the card when not in a travel status • Notify the “gaining” APC when a cardholder transfers

  14. A Supervisor/Commander Response to Misuse • Determine severity of misuse (minor, major, critical) • Oversee the inquiry/investigation into the potential misuse • Initiate the inquiry and apoint an investigating officer • Elevate as required • Take corrective action • Administrative/disciplinary • Refer cardholder to employee assistance programs as needed • Gambling/financial assistance • Monitor cardholder more closely

  15. Reporting • DoD Requirement • Automatic for cases in IntelliLink • Create cases in IntlliLink • Load non-IntelliLink cases in IntelliLink • Quarterly request for statistics for non-IntelliLink cases

  16. Resources • GTCC Regulations • Joint Travel Regulations • Authorized travel expenses • APC Guide • TraX Training • Travel Card Program Management (APC Training) • Managing Misuse for DoD Management Officials • Citi Learning Center • IntelliLink Training • Reporting Tool Training www.defensetravel.dod.mil

  17. Questions

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