1 / 9

Managing Conflict

Discover various conflict management styles like avoidance, compromise, competition, collaboration, and accommodation for successful resolutions. Learn about negotiation types, integrative bargaining, distributive bargaining, and third-party conflict resolution approaches.

ccourtney
Download Presentation

Managing Conflict

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Managing Conflict

  2. Management of Conflict • When determining how to manage conflict, we tend to utilize different styles depending on the situation: • Avoidance—Non-confrontational: walking away from the situation • Accommodation—Non-confrontational: setting aside your needs for the needs of the other party • Competition—Win/lose: your loss is the other party’s gain; tactics include: forcing, low-balling, time constraints, deception, etc. • Compromise—Splitting the difference: (i.e. flipping a coin, cutting something in half) • Collaboration—Win/win: both parties mutually benefit, and creative alternatives are achieved.

  3. Responding to Conflict Satisfying own needs Accommodate Collaborating Satisfying others’ needs Compromising Competing Avoiding

  4. New Directions for Conflict Management • Bargaining/Negotiation • Third-Party Conflict Resolution

  5. Bargaining/Negotiation • Negotiation: an interpersonal decision-making process necessary whenever we cannot achieve our objectives single-handedly • Ex. Buying a car; buying a house; things at work • Integrative Bargaining • Distributive Bargaining

  6. Distributive Claim Value (win-lose) Positional/ Rights/ Power Goal: Individual Gain Single Issue No future relationship Integrative Create Value (win-win) Principled / Interest Goal: Mutual & Individual Gain Multiple Issues Long-term relationship Differences Between Distributive & Integrative Bargaining

  7. Third-Party Conflict Resolution • Managerial Conflict Resolution • Outside Conflict Resolution

  8. Managerial Conflict Resolution • Roles: • Inquisitor • Judge • Advisor • Motivator • Investigator • Restructurer • Problem solver • Procedural marshal

  9. Outside Conflict Resolution • Mediators—help parties facilitate the dispute but hold no decision power • Arbitrators—makes binding decisions based on the proposals and arguments of the parties involved in the conflict

More Related