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Towards an Integrated Digital Library: Exploration of User Responses to a ‘Joined Up’ Service

Towards an Integrated Digital Library: Exploration of User Responses to a ‘Joined Up’ Service. Ken Eason 1 , Susan Harker 2 Ann Apps 3 and Ross MacIntryre 3 1 The Bayswater Institute, London 2 Department of Human Sciences, Loughborough University,

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Towards an Integrated Digital Library: Exploration of User Responses to a ‘Joined Up’ Service

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  1. Towards an Integrated Digital Library:Exploration of User Responses to a‘Joined Up’ Service Ken Eason1, Susan Harker2 Ann Apps3 and Ross MacIntryre3 1The Bayswater Institute, London 2Department of Human Sciences, Loughborough University, 3MIMAS, Manchester Computing, The University of Manchester Funded by the Joint Information Systems Committee ECDL 2004

  2. zetoc and a ‘joined up’ service • Zetoc: web based Table of Contents service • Database of 20 million records of the British Library • Search facilities and an email alerting service • Hosted by MIMAS, Manchester University • Launched 2000 • Free to UK Universities and Colleges • Non-electronic delivery of full text articles e.g. ILL Discover Locate Request Deliver Electronic Non-electronic ECDL 2004

  3. Usage Statistics: May 2002 13,000 alert users 20,000 journal alerts 40,000 searches per month User Attitudes Easy to use way of keeping up-to-date Want electronic ‘join up’- direct access to electronic full text Electronic Questionnaire 655 responses, >100 institutions Usage Patterns Zetoc offered 22 features 75% set journal alerts (av.13 journals) 50% had searched the database Very few used delivery services A Usage Survey of zetoc ECDL 2004

  4. Patterns of Use Features 1 5 10 15 20 22 651 users Average Feature Use 4.1 543 users (83%) The Passive Majority 3.0 108 users (17%) 9.6 The Active Minority User Roles Faculty Librarians 3.2 5.2 ECDL 2004

  5. Zetoc enhancements 2002 Zetoc as an Open URL source Discover Locate Request Deliver Default Litlink Resolver Institution Meta-searching Portals Institution Resolver ECDL 2004

  6. Usage of Open URL Version of zetoc Discover Locate Request Deliver 2002- 2003 Usage Statistics Nov 2002 3,328 Nov 2003 5,557 Default Litlink Resolver Institution Meta-searching Portals Sept 2002 2,317 Oct 2003 38,000 Institution Resolver Nov 2002 152 (4) Nov 2003 1,755 (16) ECDL 2004

  7. Evaluation of the enhanced service Questionnaire Survey: 196 respondents:118 had used OpenURLs Universities Resolvers Established New Colleges Total Sample No. 28 31 25 34 118 + =/- + =/- + =/- + =/- + =/- 100% 50% 0% 93 Evaluation 81 67 56 59 44 41 33 19 7 ECDL 2004

  8. User Strategies from Discovery to Delivery:An Interview Study The Story Behind the Statistics: Unstructured Interviews with 26 zetoc Users Average zetoc score No. of Users University No. 3 16 7.6 With Resolver 10 5.9 Without Resolver 3 Total 6 26 6.9 ECDL 2004

  9. User Strategies from Discovery to Delivery:Non-Electronic Delivery Description: Set Alerts: ‘haunted by them’: hope to follow up sometime by any means to hand. Have not used zetoc Open URLs Strategy 1 : Ad Hoc University Users zetoc score 1.8 With resolver 2 Users and Context: Mostly faculty: all kinds of institutions 3 1.7 Without resolver 5 1.7 Total Strategy 2 : Traditional Description: Organised alerts and selected follow-up to locate printed versions. Have not used zetoc Open URLs University Users zetoc score With resolver 1 7.0 Users and Context Without resolver 3 6.1 Faculty and researchers mostly in institutions with limited electronic journals Total 4 6.5 ECDL 2004

  10. User Strategies from Discovery to Delivery:Electronic Delivery Strategy 3: DIY Electronic Description: Using electronic delivery from other Websites. Unhappy experiences when using zetoc open URLs University Users zetoc score With resolver 7 7.5 4 Without resolver 5.5 Users and Contexts: Research students and researchers in a range of institutions Total 11 6.5 Description: Zetoc Open URLs as first choice strategy to get electronic full text Strategy 4: Integrated Electronic University Users zetoc score 10.0 With resolver 6 Users: Research students and librarians in ej rich Institutions with resolvers 0 0 Without resolver 10.0 Total 6 ECDL 2004

  11. Discussion and Conclusions Progress • Users want ‘seamless join-up’ • Open URL technology provides a means to achieve it • Some users are achieving an excellent service Barrier One: Institutional readiness and join-up • Good service requires good ej ‘stocks’ and join-up Barrier Two: The Passive Majority • The majority continue with current practice • Needs individual ‘high benefit/low effort (cost)’ratio to change current practice ECDL 2004

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