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FECA at Mid-Year: An Update on FY2008 Performance and Initiatives

2. FECA Program Performance in FY2008 ? So Far, So Good. SHARE GoalsGPRA GoalsKey FECA Program Statistics. 3. GPRA Goals. LPD (All-government non-Postal)LPD (USPS)Periodic Roll Review SavingsMedical Cost ContainmentCommunications (5 of 6)Increase EDIIncrease Access to Claims Info.Impr

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FECA at Mid-Year: An Update on FY2008 Performance and Initiatives

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    1. 1 FECA at Mid-Year: An Update on FY2008 Performance and Initiatives

    2. 2 FECA Program Performance in FY2008 – So Far, So Good SHARE Goals GPRA Goals Key FECA Program Statistics

    3. 3 GPRA Goals LPD (All-government non-Postal) LPD (USPS) Periodic Roll Review Savings Medical Cost Containment Communications (5 of 6) Increase EDI Increase Access to Claims Info. Improve Telephone Response Time Improve Telephone Wait Time Improve Same Day Call Resolution Maintain Quality Responses

    4. 4 GPRA Goals and Performance

    5. 5 Lost Production Days (As of 2nd Quarter FY2008) LPD All-Gov’t (less USPS) - Meeting Goal: 48.5 Results: 40.9 LPD USPS – Meeting Goal: 142 Results: 130.6

    6. 6 Program Savings Goals Periodic Roll Review Savings - Meeting Goal: $14 million Results: On Track Medical Cost Management – Not Meeting Goal: Below Milliman USA Health Cost Index

    7. 7 Communications Performance Expand EDI - Not Meeting Expand Claims Access – On Track Average Call Wait Time – Meeting Average Response Time – Meeting Maintain Call Quality – Meeting Improve Same Day Resp. - Meeting

    8. 8 FECA Program Statistics Cases Created FY2008 Mid -Year FY 2007 -- 134,436 FY 2008 – 65,756 … or 131,500 annualized A 2 percent reduction in claims filed

    9. 9 FECA Program Statistics Traumatic Case Processing National Average: 97.9% - FY07 Standard: 90% Extended Case Processing National Average: 83.5% - FY07 Standard: 75% Periodic Roll Management Resolutions Goal: 1,176 Results: 1,448 % Dev.: 23% QCM LPD Goal: 153 Results: 145

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    11. 11 Goals and Strategies for FY2008 Expand Access to and Sharing of Information Ensure System and Data Integrity Explore Process Improvements Improve Customer Service Enhance Program Training Support

    12. 12 Expand Access to Information Goal: To Increase Claimant Access to case information by 40% in FY2008. Create secure link to Claimant Query System (CQS) through personnel platforms such as National Finance Center (NFC), Employee Express and other agencies’ applications.

    13. 13 CQS Features Provides the user with specific compensation payment information (compensation payment history). Provides the user with the status of CA7 forms received in the district office. “Bill Inquiry” link redirects the user to the ACS Web Bill Processing Portal.

    14. 14 Agency Query System We also promised to expand reporting capability of AQS… … and we did.

    15. 15 AQS Payment Worksheet Ability to see at-a-glance: Detailed compensation data Weekly Pay Rate Effective Pay Rate Date Intermittent Periods Paid Work/Calendar Days Detailed Health Benefit data Detailed Life Insurance data

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    18. 18 Physician On-Line Look-Up Deployed New feature accessible through the ACS portal (http://owcp.dol.acs-inc.com) will allow claimants to identify ACS-registered physicians by location and specialty.

    19. 19 Physician On-Line Look-Up

    20. 20 Expand Information Sharing with the Agencies We also promised to work with agencies to expand EDI capability by 4% in FY2008…

    21. 21 New AQS Features in Development New electronic CA-16 – Medical Authorization Form New electronic CA-3 -- Agency Return to Work Notification Form New electronic CA-7(a and b) – Lost Time Claims Form

    22. 22 CA-7 Timeliness Performance Update FY2003 to Present

    23. 23 FECA-Agency Tech Workgroup Tech Meeting to be held June 5, 2008 Agenda Items: Data Extract Re-Formatting EDI FAQs and Issues MOUs and ISAs and Security AQS User ID Management

    24. 24 AQS User ID Management With increasing access to claims information and data sharing, there is a greater responsibility on Employing Agencies to ensure that AQS is only used by authorized personnel.

    25. 25 Ensuring System and Data Integrity: Email and Encryption Increasing demand on all programs to institute Privacy Act and personal information protection strategies for sensitive data and systems. Increasing scrutiny of benefits payments. Increasing requirements for system controls in IT operations and development.

    26. 26 Improved ICS Training DFEC has begun work to develop new training modules in key FECA processes using new interactive on-line training software. We are also exploring newer training delivery mechanisms to expand information dissemination such as video conferencing and web conferencing.

    27. 27 Exploring Process Improvements COP-Nurse Intervention Re-invented IT systems work is underway to create a Web-portal through which Nurse assignments are made and work is tracked. Vocational Rehab -Dual Tracking We have received Department approval to begin this study.

    28. 28 Final Thoughts Excited about new initiatives using electronic and web-based tools. New challenges confront FECA especially in responding to the needs of injured federal workers deployed in war zones. Looking forward to working in cooperation with the employing agencies on these and other efforts.

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