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USDA Wrap-Up/Closing Session John McCain, Program Manager Charge Card Service Center (CCSC)

USDA Wrap-Up/Closing Session John McCain, Program Manager Charge Card Service Center (CCSC). 2009 GSA SmartPay ® Conference Thursday August 12, 2010 2:00-3:10 pm Room North B 308, Georgia World Congress Center. Agenda. CCSC Team Points of Contact When to Call US Bank

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USDA Wrap-Up/Closing Session John McCain, Program Manager Charge Card Service Center (CCSC)

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  1. USDA Wrap-Up/Closing SessionJohn McCain, Program ManagerCharge Card Service Center (CCSC) 2009 GSA SmartPay® Conference Thursday August 12, 2010 2:00-3:10 pm Room North B 308, Georgia World Congress Center

  2. Agenda • CCSC Team Points of Contact • When to Call US Bank • System Defects vs. System Enhancements • Charge Card Program Annual Calendar • CCSC Guides & Reference Materials • CCSC Website • Hierarchies • Closing Remarks

  3. CCSC Team Points of Contact • CCSC Team • John McCain - Program Manager • Frank Hodo - IT & Process Improvement Lead • Damien Sisca - APC Liaison & Fraud Detection Lead • Linda Wilson - Agency Advocate & Policy Support • Henry Hansen - Agency Advocate & Policy Support • Teresa Maguire - Travel Card Lead • Nicholas Van Vranken - Travel Team • Denise Hayes - Chief of the Property Management Division (Fleet Lead) • Clara Hickerson - Communications, Policy & Training (DRT Strategies) • Yadira Stamp - CCSC Inbox Management (DRT Strategies) • Lynn Anderson - Technology Management (DRT Strategies) • Geoff Schrager - Data Support (DRT Strategies) • Merabell Puwo - Data Support (DRT Strategies) • Justin McLeod - Fleet (CRI) • Shakara Doster - Fleet (CRI)

  4. When to Call US Bank System Defects vs. System Enhancements • Call US Bank • If you are experiencing a defect in operation of the AXOL system • Contact the CCSC • For system enhancement issues, questions, or suggestions CCSC

  5. Charge Card Program Annual Calendar • Q1 • October • APC Meeting Q1 • November • Announcement of Incentive Award/ Agency of the Quarter for Q4 (previous FY) • December • LAPC Quarterly Reviews Q1 • APC Annual Reviews • APC Quarterly Newsletter Q1 • Prepare course schedule for GSA SmartPay2 Conference 2011 Q2 January • APC Meeting Q2 February • Announcement of Incentive Award/ • Agency of the Quarter for Q1 March • LAPC Quarterly Reviews Q2 • APC Quarterly Newsletter Q2 • Validation Testing for LAPC Training

  6. Charge Card Program Annual Calendar Q4 July • APC Meeting Q4 • GSA SmartPay2 Conference (July or August) August • GSA SmartPay2 Conference (July or August) • Announcement of Incentive Award/ Agency of the Quarter for Q3 September • LAPC Quarterly Reviews Q4 • APC Quarterly Newsletter Q4 • End of Fiscal Year • Review of Annual CCSC Goals (compilation of metrics) • Q3 • April • APC Meeting Q3 • May • Announcement of Incentive Award/ • Agency of the Quarter for Q2 • June • LAPC Quarterly Reviews Q3 • APC Quarterly Newsletter Q3

  7. CCSC Guides & Reference Materials The Guides Are Your Friends: These reference materials were developed to help you, your team and your cardholders. • All CCSC Guides for Purchase, Travel and Fleet are emailed to Coordinators and then posted on the CCSC Website for further access and reference.

  8. CCSC Guides & Reference Materials • The Completed Guides/Reference Materials • Coordinator’s Purchase Program Guide • Cardholder’s Purchase Program Guide • AOs Purchase Program Guide • AO Guidelines for Final Approving in AXOL • Cardholder Guidelines for Approving & Reallocating in AXOL • Purchase Card Locked Transaction Scenarios & GL Extract • USDA Purchase Program User Profile Step-by-Step • Quick Guides • Cardholder • Coordinator • Manager • Proper Use

  9. CCSC Website The CCSC Website is a valuable resource and tool for Coordinators, AOs, cardholders and all Charge Card Program participants. In 2010, the CCSC posted charge card program forms on the website for easy access and convenience.   http://www.dm.usda.gov/procurement/ccsc/ The CCSC team worked to enhance and redesign the site to make it more user-friendly, improve site navigation and content and to provide accessibility to important program information, guidance and resources.

  10. Hierarchies The hierarchies are aligned with the various roles and responsibilities in the USDA Charge Card Program.

  11. Closing Remarks The CCSC thanks you for all of your help, support, and team spirit in the significant successes of the USDA Charge Card Program. CCSC

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