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Electric and Gas Supplier Meet and Greet Conference Scott C. Razze Manager, Supplier Relations

Electric and Gas Supplier Meet and Greet Conference Scott C. Razze Manager, Supplier Relations Pepco Holdings, Inc. June 18, 2009. Supplier Relations Team. PHI’s Supplier Relations Team serves as point of first contact for all Supplier issues

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Electric and Gas Supplier Meet and Greet Conference Scott C. Razze Manager, Supplier Relations

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  1. Electric and Gas Supplier Meet and Greet Conference Scott C. Razze Manager, Supplier Relations Pepco Holdings, Inc. June 18, 2009

  2. Supplier Relations Team • PHI’s Supplier Relations Team serves as point of first contact for all Supplier issues • Scott Razze serves as Manager of Supplier Relations for all three brands • Two separate divisions manage issues • Pepco Supplier Relations Team • Delmarva Power and Atlantic City Electric Supplier Relations Team • Both are backed by a skilled team of professionals

  3. Pepco Supplier Relations Team • Serving the needs of Suppliers in Pepco’s MD and DC service areas • Supports Electric Retail Choice programs, no natural gas service • Team: Robbie Atkins and James Van Horn

  4. Contacting Pepco Supplier Relations • Pepco Supplier Hotline: (202) 872-2521 • Toll Free (888) 756-5021 • Hours of Operation: Monday-Friday, 7 a.m. to 4 p.m., except holidays • Please include your name, company, phone number, and the state your question pertains to if you leave a message • Pepco Supplier E-mail: • ssupport@pepco.com • Supplier Website:www.pepcoholdings.com/business/suppliers/support/

  5. DPL & ACE Supplier Relations Team • Serving the needs of Suppliers in Delmarva Power’s DE and MD service areas and Atlantic City Electric’s NJ service areas • Supports Electric Retail Choice programs • Natural Gas service in northern DE, but there are no current gas choice programs • Team: Lisa Alvino, Tricia Gannon, and Robin Kemp

  6. Contacting DPL & ACE Supplier Relations • DP and ACE Supplier Hotline: (302) 283-6012 • Hours of Operation: Monday-Friday, 8 a.m. to 5 p.m., except holidays • Please include your name, company, phone number, and the state your question pertains to if you leave a message • DP and ACE Supplier E-mail - State-Specific: • MDSupplier@pepcoholdings.com • DESupplier@pepcoholdings.com, NJSupplier@pepcoholdings.com • Supplier Website: www.pepcoholdings.com/business/suppliers/support/

  7. COMAR 20.53 (RM 17) • Approved by Maryland Public Service Commission in three phases • First two phases already implemented • Compliance filings made for phase three • Changes implemented in December 2008 • Suppliers can have up to 10 scheduling coordinators • Enhanced Pre-Enrollment information via EDI • Enrollment and Drop timing reduced to 12 days • Customers MUST call supplier to cancel service (Utility can not take a customer request for a drop) • Error Handling Transaction- Suppliers can cancel bad enrollments or drops via EDI within five days

  8. Proposed Implementation Timelines • Bill View Access – already available for Pepco, Coming August 31, 2009 to Delmarva Power • Purchase of Supplier Receivables – proposed implementation December 7, 2009 for Delmarva Power and March 31, 2010 for Pepco • Budget Billing available to Suppliers today • In case of Supplier Default, billing should continue through date of default, mostly manual; never used; don’t be the first!

  9. Pepco Choice Program Stats – 5/31/09

  10. Delmarva Choice Program Stats – 5/31/09

  11. QUESTIONS?

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