U.S. Bank Access Online

1. U.S. BankAccess Online Cal Poly Pomona Procurement Card Cardholder Training July 2010 Revision #1

2. Contents • Key Concepts • Card Activation • Online Registration – Self Registration • Forgot Your Password • Logging In • Navigation Basics • My Personal Information • Account Profile • Transaction Management • View, Reallocate, Dispute, Cancel a Dispute, Approve, • Pull Back, Manage Rejected Transaction, Final Approval • Viewing Statements • Resources Available to You • Web-based Training Contents

3. Key Access Online Concepts • Change your password every 60 days • Do not use internet back/forward button • Access Online is not case sensitive • View transactions online • Reallocate transactions • Dispute transactions • Print monthly statement • Send transactions to your approving official for final approval Key Concepts

4. Card Activation As a cardholder, you should first activate the card by calling the number on your card. You will be prompted to input: • Your16-digit account number • Zip code – 91768 • Last four digits of the social security number associated with this account. REMEMBER – it is not your personal S/S number. Input 5555. • Input your preferred business phone number. • Your card is now activated and ready to use. Card Activation

5. Online Registration – Self Registration Register Online https://access.usbank.com

6. Online Registration csuca Online Registration

7. Online Registration Online Registration

8. Online Registration User defined User defined Online Registration

9. Forgot Your Password Forgot your password? https://access.usbank.com

10. Forgot Your Password Enter your response Forgot your Password

11. Forgot Your Password Forgot your Password

12. Message from U.S. Bank Welcome to Access Online! Forgot Your Password Home

13. Logging In Organization Short Name – csuca User ID Password https://access.usbank.com

14. Message from U.S. Bank Welcome to Access Online! Navigation Basics Left-Column Navigation Bar Account Number and link to Transaction List Home and Contact Us Home

15. Support Desk Numbers Contact Us

16. My Personal Information User ID Change your Password My Personal Information

17. My Personal Information Contact Information My Personal Information

18. Contact Information My Personal Information

19. Email Notification Email Notification allows you to receive notices when your statements are available each month My Personal Information

20. Email Notification Select Enable if you wish to receive email notification of statement availability My Personal Information

21. Account Access Account Access My Personal Information

22. Account Access My Personal Information

23. Account Profile Account Information – Account Profile Demographic Information Account Information

24. Demographic Information Account Information

25. Authorization Limits Authorization Limits Account Information

26. Authorization Limits Account Information

27. Account Information Account Information Account Information

28. Account Information CPP Statement date – 22nd Account Information

29. Default Accounting Code Default Accounting Code Account Information

30. Default Accounting Code Please confirm your default Chartfield String when you first log-in Account Information

31. Transaction Management • Viewing Transactions • Transaction list • Reallocating Transactions • Disputing Transactions • Cancelling a Dispute • Approving Transactions • Pull Back a Transaction • Managing Rejected Transactions • Final Approval by your Approving Official Transaction Management

32. Message from U.S. Bank Welcome to Access Online! Viewing Transactions Link to Transaction List Account Link to List of Transactions Transaction Management

33. Transaction Management Link to Transaction List Transaction Management – Transaction List

34. Transaction List • Summary shows acct. number, name, billing cycle Search Criteria includes search fields to view only transactions you want to see Transaction List includes all transactions that meet the cycle and search criteria Transaction Management – Transaction List

35. Transaction List Transaction List Links toTransaction Detail May reallocate here or at Transaction Management/Transaction Detail, Allocation tab Transaction Management – Transaction List

36. Transaction Detail Summary Tab Transaction Detail Transaction Management – Transaction List

37. Reallocate a Transaction When you reallocate a transaction, you are changing the accounting information from your default Chartfield String to a different Chartfield String. This should be a CFS that you have authorization to use. Transactions can be reallocated completely to a different CFS or can be split into multiple Chartfield Strings, either by percentage or by specific amount. Transaction Management - Reallocate

38. Reallocate a Transaction Allocation Tab Change CFS segment To add an allocation Save any changes Transaction Management - Reallocate

39. Reallocate a Transaction Recent Cycle Date Select the transaction you want to reallocate Reallocate Transaction Management - Reallocate

40. Reallocate a Transaction Magnifying glass for VVL The Amount Remaining must be zero. Transaction Management - Reallocate

41. Dispute a Transaction If you cannot resolve an issue directly with the vendor, you can dispute a transaction online. Transaction Management - Dispute

42. Dispute a Transaction Dispute Transaction link Transaction Management - Dispute

43. Dispute a Transaction Transaction Management - Dispute

44. Cancel a Dispute You can easily cancel an unresolved dispute. If you cancel a dispute, keep in mind that the transaction is automatically settled in favor of the merchant. After you cancel a dispute, you can also re-dispute the transaction. Transaction Management – Cancel a Dispute

45. Cancel a Dispute Disputed transaction To cancel a disputed transaction: • Navigate to the Transaction List from the Transaction Management link. • Click the transaction date link for the disputed transaction you want to cancel. The Transaction Management: Transaction Detail screen displays with the Summary tab open. • Tip! Disputed transactions display with a D icon to indicate that they were disputed. The D icon remains even after the dispute has been resolved or cancelled. Transaction Management – Cancel a Dispute

46. Cancel a Dispute • Review the dispute detail and make sure the “Dispute Status” is “Unresolved”. • Click the “Cancel Dispute” button. A confirmation message displays Disputed Status Cancel Dispute Transaction Management – Cancel a Dispute

47. Cancel a Dispute • Type comments in the “Cancellation Comments” field. You have up to 40 alphanumeric spaces for your comments. • Click the “Yes, Cancel Dispute” button. You return to the Transaction Management: Transaction Detail screen with the Summary tab open. Transaction Management – Cancel a Dispute

48. Cancel a Dispute Tip! If you need to, you can re-dispute the transaction by repeating the steps in the previous “Dispute a Transaction” slides. Transaction Management – Cancel a Dispute

49. Approve a Transaction Once you have viewed the transactions that fall within the billing cycle and confirmed the appropriate chartfield string, you must approve the transactions and forward them to your approving official. Transaction Management - Approval

50. Transaction Approval Click approve button Transaction Management - Approval