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Strategy Evaluation and Control. Strategic Control Process. Quantitative Qualitative In both cases process consists of three phases – 1. Evaluation Criteria . 2. Performance Evaluation 3. Feedback. Quantitative. To compare the performance of the organization over different time periods
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Strategic Control Process • Quantitative • Qualitative In both cases process consists of three phases – 1. Evaluation Criteria . 2. Performance Evaluation 3. Feedback
Quantitative • To compare the performance of the organization over different time periods • To compare the performance with it’s competitors in the industry • To compare the performance against industry averages
Financial Ratios • ROI • Return on Equity • Profit Margin • Market Share • Debt to Equity • EPS • Sales Growth • Asset Growth
Methods of Control • DuPont Chart • Budgets • Audits
Time Related Control • Critical Path Method • PERT • MBO
Problems of Control System • Reporting data validity • Criteria for measurement in question • Performance standards may be set with inherent contradictions • Over emphasis on short term measures
Evaluation of Strategy • Strategy Formulation • Strategy Implementation • Strategy Evaluation
Business Portfolio Analysis • BCG Matrix • McKinsey Matrix • Strategic Planning Institute’s Matrix • Arthur D’Little Company’s Matrix • Hofer’s Product / Evolution Matrix
Qualitative Factors • Balanced Score Card by Norton and Kaplan
The Basic Performance Pyramid What are we in business for? Mission Where are we going? Vision What do we want to achieve? Goals/Objectives How will you achieve your goals/objectives? Strategies What do you need to do well? Success Drivers How will you measure how well you are doing? Performance Measures
Balanced Scorecard Approach • The Balanced Scorecard translates an organization’s mission and strategy into goals and measures, organized into four different perspectives • customer • financial • internal business process • innovation and learning
Balanced Scorecard Approach (Cont’d) • The Balanced Scorecard helps an organization to: • determine progress towards its goals/objectives • communicate strategic direction • determine success or failure of its strategies/initiatives • define future strategies • establish benchmarks • demonstrate value-added
Balanced Scorecard Approach (Cont’d) • The best Balanced Scorecards will tell the story of the organization’s strategy and cause the overall performance to be managed such that the stated mission is accomplished.