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Business Help Site census/econhelp

Business Help Site www.census.gov/econhelp. Chuck Brady Electronic Reporting Operations Branch Economic Planning and Coordination Division U.S. Census Bureau 301-763-6707 cbrady@census.gov. BHS Objectives. Provide useful information and services to help companies complete their forms

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Business Help Site census/econhelp

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  1. Business Help Sitewww.census.gov/econhelp Chuck BradyElectronic Reporting Operations BranchEconomic Planning and Coordination Division U.S. Census Bureau301-763-6707cbrady@census.gov

  2. BHS Objectives • Provide useful information and services to help companies complete their forms • Provide a secure network for Electronic Reporting • Reduce burden on phone unit • Fewer calls • Easy-to-use web-based tool to answer respondent questions • Customer Relationship – keeping up with what businesses expect

  3. BHS Major Areas • Information • General Information • FAQs • Portal to Electronic Reporting • Communications – E-mail / Secure Messaging Center • Confidential Transactions – Report of Org. / ASM • Time Extensions • Form Re-mail requests • Filing Status

  4. BHS Timeline • Development began in August 2000 • Highlighted 2001 COS, ASM, 2002 Advance Information • COS Electronic Reporting • Expanded to support the 2002 Economic Census • 750 FAQs • Over 1,000 pdf files (forms, instructions) • Online Services • Time Extensions • Filing Status • Form Remails • Ordering Additional Forms • E-mail capabilities (over 2,000 e-mails received) • More than 350,000 visits • Post Economic Census - Revised to accommodate current surveys

  5. Current BHS • Accommodates more than 60 annual, quarterly and monthly economic surveys • Provides Online Services for the Report of Organization and Annual Survey of Manufactures • Messaging / E-mail capacity for all surveys

  6. External and Internal Versions • External Version (Internet) • Targets respondents • Internal Version (Intranet) • Targets Census employees • Enhanced version of external site • Sensitive information • Training information • Internal e-mail referral system

  7. www.census.gov/econhelp/xxx

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