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Prepare for the 2023 GCP-GCX Genesys Cloud CX Certified Professional-Consolidated Exam with our expert tips and resource

As a Genesys Cloud CX Certified Professional, you have demonstrated your expertise in providing exceptional customer experiences. But have you considered taking your skills to the next level by earning the Genesys Cloud CX Certified Professional-Consolidated Exam (GCP-GCX) certification? The GCP-GCX certification exam is designed to test your knowledge and proficiency in using the Genesys Cloud CX platform. This certification is perfect for professionals who want to advance their careers in customer service and contact center management. <br>https://www.certschief.com/GCP-GCX/

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Prepare for the 2023 GCP-GCX Genesys Cloud CX Certified Professional-Consolidated Exam with our expert tips and resource

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  1. CertsChief Guaranteed Success with Accurate & Updated Questions. Genesys GCP-GCX Genesys Cloud CX Certified Professional-Consolidated Exam Questions & Answers PDF For More Information - Visit: https://www.certschief.com/ ProductFull Version Features:  90 Days Free Updates  30 Days Money Back Guarantee  Instant Download Once Purchased  24/7 Online Chat Support Visit us athttps://www.certschief.com/gcp-gcx/

  2. Latest Version: 6.0 Question: 1 Which of the following entities is used to ensure that people within your organization have the rights and permissions that they need within Genesys Cloud CX? A. Workgroups B. Rooms C. Groups D. Roles Answer: D Explanation: Reference: https://help.mypurecloud.com/articles/about-roles-permissions/ Question: 2 Genesys Cloud CX supports embedded clients for Salesforce and Zendesk. A. True B. False Answer: A Explanation: Reference: https://help.mypurecloud.com/articles/about-the-genesys-cloud-embedded-clients/ Question: 3 Which of the following are AND Evaluation Methods? (Choose three.) A. All skills matching B. Best available skills C. Bullseye matching D. Disregard skills E. Agent availability Answer: B, C, E Visit us athttps://www.certschief.com/gcp-gcx/

  3. Explanation: Reference: https://help.mypurecloud.com/articles/acd-evaluation-routing-methods/ Question: 4 What is the distinguishing feature between queues and groups? A. Queues can have agents as members, while groups cannot. B. Both queues and groups have the same ACD capabilities. C. Unlike groups, queues allow for more complex scenarios like skill-based routing. D. Queues can be used in Architect flows, while groups cannot. Answer: C Explanation: Reference: https://helpdesk.telebroad.com/support/solutions/articles/4000089779-what-is- thedifference-between-queue-and-group-or-agent-and-user- #:~:text=A%20Queue%20is%20a%20collection,handle%20overflow%20and%20call%20assignments Question: 5 Select the categories of ACD skills that can be added to a user or an interaction. (Choose two.) A. Language B. Roles C. Skills D. Queue Answer: A, C Explanation: Reference: https://help.mypurecloud.com/articles/add-acd-skill-language-user/ Visit us athttps://www.certschief.com/gcp-gcx/

  4. For More Information - Visit: http://www.certschief.com/ Disc ount Coupon Code: Page | 1 http://www.certschief.com/exam/0B0-104/ CERT S CHIEF10 Visit us athttps://www.certschief.com/gcp-gcx/ Powered by TCPDF (www.tcpdf.org)

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