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C-QIS COMPARATIVE QUALITY INFORMATION SYSTEM

C-QIS COMPARATIVE QUALITY INFORMATION SYSTEM. Brian Johnson Director of The Hub “Innovation, Sustaining Places”. Background to C-QIS. 1993 Review of London Environmental Contracts Lack of standard units & methods of measurement ‘Love Lewisham’, LEQS & Up2

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C-QIS COMPARATIVE QUALITY INFORMATION SYSTEM

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  1. C-QISCOMPARATIVE QUALITY INFORMATION SYSTEM Brian Johnson Director of The Hub “Innovation, Sustaining Places”

  2. Background to C-QIS • 1993 Review of London Environmental Contracts • Lack of standard units & methods of measurement • ‘Love Lewisham’, LEQS & Up2 • Shared Aim: the development of up-to-date, easy • to-use information systems for public bodies and • the communities they serve, in formats that are • intelligible to specialists and non-specialists, alike.

  3. Ten Year Track Record • C-QIS Protocols devised – 1990s • Aim: to develop a ‘lingua franca’ to allow disparate • data sets to be compared • Local Environmental Quality Survey of England 2001- • BVPI 199 – Street Cleansing • HM Treasury approved ‘Gershon Effectiveness Formula’ • ONS Neighbourhood Statistics small areas research project • NI 195 – Street Scene Quality • NI 195 Online – auto return reporting

  4. Gauge Chart • Overall Standards at chosen • geographical level • Relative standards across 32 • issues important to people • Easy-to-understand, • unweighted data, enables local • decision making over priorities • and targets

  5. Target Issues Matrix • Compares area’s performance • with selected benchmarks • Highlights minor, moderate • & major shortfalls in standards • Whether problems are isolated • or systemic • Indicates priorities for investigation • and action

  6. Wider Applications • ‘Vox Pop’ Quality of Life Research • Unique approach and 38 QOL indicators noted by 2007/08 • Cabinet Office Policy Review, but….. • Voluntary Performance Management Framework • 2007/08 - LGA, LA partners, Audit Commission, APSE, • Other NGOs - Library of 3-D Indicators concept developed • Unique People – Unique Places Programme (Up2) • 2009 - LB Lewisham, Leeds CC, Sheffield CC • Shropshire Council, Allerdale DC, St Helens MBC

  7. CUSTOMER PERCEPTIONS (3)

  8. CUSTOMER PERCEPTIONS (2)

  9. CUSTOMER PERCEPTIONS (1)

  10. Issues / Challenges • National indicators generally lack focus on outcomes • Also lack standard methods & units of measurement • Data reliability gets worse over different time spans & geographies (especially sub-district levels) • These are fundamental issues mitigating against the success of sub-district engagement, service efficiency & effectiveness ambitions, LSPs, LAAs, CAAs, etc. • C-QIS can overcome these shortcomings

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