1 / 12

C-QIS COMPARATIVE QUALITY INFORMATION SYSTEM

C-QIS COMPARATIVE QUALITY INFORMATION SYSTEM. Brian Johnson Director of The Hub “Innovation, Sustaining Places”. Background to C-QIS. 1993 Review of London Environmental Contracts Lack of standard units & methods of measurement ‘Love Lewisham’, LEQS & Up2

kasie
Download Presentation

C-QIS COMPARATIVE QUALITY INFORMATION SYSTEM

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. C-QISCOMPARATIVE QUALITY INFORMATION SYSTEM Brian Johnson Director of The Hub “Innovation, Sustaining Places”

  2. Background to C-QIS • 1993 Review of London Environmental Contracts • Lack of standard units & methods of measurement • ‘Love Lewisham’, LEQS & Up2 • Shared Aim: the development of up-to-date, easy • to-use information systems for public bodies and • the communities they serve, in formats that are • intelligible to specialists and non-specialists, alike.

  3. Ten Year Track Record • C-QIS Protocols devised – 1990s • Aim: to develop a ‘lingua franca’ to allow disparate • data sets to be compared • Local Environmental Quality Survey of England 2001- • BVPI 199 – Street Cleansing • HM Treasury approved ‘Gershon Effectiveness Formula’ • ONS Neighbourhood Statistics small areas research project • NI 195 – Street Scene Quality • NI 195 Online – auto return reporting

  4. Gauge Chart • Overall Standards at chosen • geographical level • Relative standards across 32 • issues important to people • Easy-to-understand, • unweighted data, enables local • decision making over priorities • and targets

  5. Target Issues Matrix • Compares area’s performance • with selected benchmarks • Highlights minor, moderate • & major shortfalls in standards • Whether problems are isolated • or systemic • Indicates priorities for investigation • and action

  6. Wider Applications • ‘Vox Pop’ Quality of Life Research • Unique approach and 38 QOL indicators noted by 2007/08 • Cabinet Office Policy Review, but….. • Voluntary Performance Management Framework • 2007/08 - LGA, LA partners, Audit Commission, APSE, • Other NGOs - Library of 3-D Indicators concept developed • Unique People – Unique Places Programme (Up2) • 2009 - LB Lewisham, Leeds CC, Sheffield CC • Shropshire Council, Allerdale DC, St Helens MBC

  7. CUSTOMER PERCEPTIONS (3)

  8. CUSTOMER PERCEPTIONS (2)

  9. CUSTOMER PERCEPTIONS (1)

  10. Issues / Challenges • National indicators generally lack focus on outcomes • Also lack standard methods & units of measurement • Data reliability gets worse over different time spans & geographies (especially sub-district levels) • These are fundamental issues mitigating against the success of sub-district engagement, service efficiency & effectiveness ambitions, LSPs, LAAs, CAAs, etc. • C-QIS can overcome these shortcomings

More Related