Team Building and Management: Enhancing Team Dynamics and Performance

1. Building and Maintaining a TeamJuly – August 2010

2. Introduction to Teams Exercise: Successful teams Not-so successful teams

3. Introduction to Teams Exercise: • Positives and negatives of working in a team

4. Team Dynamics

5. Team Dynamics • Communication andparticipation • Conflict • Leadership and power struggles • Climate • Individual behaviour • Non-verbal communication • Norm application

6. Team Dynamics Attitude and Energy • Walking dead (low energy – negative attitude) • Spectators (low energy – positive attitude) • Cynics (high energy – negative attitude) • Players (high energy – positive attitude)

7. Functions of Teams “The sum is greater than the parts” “We have 2 hands. One is for helping ourselves, and the other is for helping others” Audrey Hepburn

8. Functions of Teams • When a common goal must be achieved • When one person cannot provide all the required skills • Interdependencies (direct and implicit)

9. Functions of Teams Advising Innova-ting Maintenance Inspec-ting Promo-ting Linking Produ-cing Develop-ing Organising

10. Types of Teams • Informal teams • Project teams • Quality circles • Kaizen • Process Improvement • Six Sigma • Focused teams • Work teams

11. Stages of Team Development • Forming • Storming • Norming • Performing

12. Stages of Team Development • Forming • Storming • Norming • Performing

13. Stages of Team Development

14. Team Building and Team Maintenance • Experimental teambuilding • EI-Based teambuilding

15. Team Building Key Building Blocks for teambuilding • Vision, mission and values • Trust and awareness • Passion • Team behaviours

16. Maintaining Teams • Attitudes and teams • Micromanagement

17. Maintaining Teams Delegation • What am I doing that does not need to be done at all? • What am I doing that can be done by somebody else? • What am I doing that only I can do?

18. Maintaining Teams Team Traps • “What are we here for?” • “Our world is THE world” • Single issue obsessions • Reality distortion • Increasing bureaucracy • A lack of new stimuli • We all agree • The sepia photo • Poor communication

19. Toxic teams Difficulty in teams Team member responses: • Motivational • Rejection • Intervening • Defense Symptoms

20. Team Leadership – Behaviours and Roles Situational Team Leadership • Direction • Support

21. Team Membership "None of us is as smart as all of us." Ken Blanchard

22. Change in Teams CHANGE L O S S F E A R U N K N O W N RESISTANCE! Understanding Resistance

23. Resistance in Teams • FEAR • The unknown • New skills • New structure • Coping ability • Too much work • Others? • THE UNKOWN • Uncertainty • Rumours • Competencies and skills • Comfort zones • New order • Others? • LOSS • Jobs • Status • Security • Comfort zones • Title • Office • Others? Emotions such as: anger, fear, stress, resentment, unhappy, sad, agitation, anxiety, judgmental, distrust, etc.

24. Change and Teams Stages of Change in Teams

25. Change in Teams Unaware No knowledge of change Denial Apathy Numb Acceptance/ Commitment Satisfaction Vision Resistance Anger Anxiety Exploration Interest Trying out Understanding Change – Typical Reactions

26. Change in Teams Jordan (2004) argues that: • Successful people during change – read and manage their emotions • They are able to read others’ emotions and take actions to manage those emotions prior to attitudes being affected. • Emotions during change – A GIVEN!

27. Political Intelligence in a Team • Reasons for politics • Awareness

28. Team Reward and Recognition • Guidelines • Ideas

29. Diversity in Teams Put employees into a room with only a table and two chairs. Leave them without any instruction and check back on them in two hours.

30. Diversity in Teams • What is Diversity? • Why multi-faceted teams? • Fostering diversity

31. Conclusion QUESTIONS Andre O’Callaghan Andre O’Callaghan Consulting www.aoconsult.co.za