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Governor’s Center LBJ School of Public Affairs The University of Texas at Austin

Change: The Good, The Bad and…. You’ve Got To Be Kidding!. Joyce Sparks. Governor’s Center LBJ School of Public Affairs The University of Texas at Austin. TexShare Interlibrary Loan Workshop October 9, 2009 Austin, Texas. Increasing Impact of Change. More change Coming faster

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Governor’s Center LBJ School of Public Affairs The University of Texas at Austin

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  1. Change: The Good, The Bad and…. You’ve Got To Be Kidding! Joyce Sparks Governor’s Center LBJ School of Public Affairs The University of Texas at Austin TexShare Interlibrary Loan Workshop October 9, 2009 Austin, Texas

  2. Increasing Impact of Change • More change • Coming faster • More variables • More interdependence • More unanticipated consequences • Less time to react to events • Increased ambiguity & uncertainty ACCELERATION Volume Momentum Complexity Past Today TIME

  3. What Change are you experiencing? Is life getting more hectic? Have things speeded up? Personally & Organizationally

  4. What frustrates you most? In times of Change...

  5. How well do you Manage…. Change?

  6. What is Change? When Experience Doesn’t Match Expectations

  7. What does Change Look like to you? Before? After?

  8. The Nature of Change Macro “Everyone” Must Change Organizational “We” Must Change Micro “I” Must Change

  9. Response to Change Negative Anger Acceptance Active Bargaining EMOTIONAL RESPONSE Denial Testing Immobilization Depression Passive TIME

  10. Response to Change Positive Hopeful Realism Informed Pessimism Informed Optimism Checking Out Pessimism Uninformed Optimism Completion Time

  11. The Change Process Describe Future State Transition Analyze Current Reality

  12. Why Do People Resist Change? • People change for their reasons …not yours.

  13. Culture Impacts Change Changes radically different than culture are difficult to achieve Changes consistent with culture are more likely to be successful

  14. Primate Communities Experiment

  15. Primate Communities Experiment

  16. Primate Communities Experiment

  17. Primate Communities Experiment

  18. Primate Communities Experiment

  19. Resistance to Change What are some "human factors" that can get in the way?

  20. Challenge Your Borders • Recognize fear is natural • Remember past successes • Visualize the positive end • Fake it!

  21. Overcoming Discouragement • Know when to let go • Focus on what you can control • Keep your goals in sight • Check out your support network

  22. How much Change…. Can you absorb?

  23. Lower Demand • Raise Capacity Strategies to Manage Personal & Organizational Change:

  24. Stupid Change • Good Ideas • Business Imperatives Taking things off the plate . . .

  25. What is Resilience? How do we get beyond just coping?

  26. Characteristics of Resililent People • Positive • Focused • Flexible • Organized • Proactive

  27. Increase Personal Resilience • Listen to your self-talk. • Review your personal mission. • Keep an open mind to new possibilities. • Take care of yourself. • Check your support network.

  28. Self-Talk What does your “self-talk” sound like?

  29. Addressing Resistance… What we don’t want to lose Vision for where we are going 4 1 2 What could go wrong? Crisis or danger we are facing 3 From Polarity Management by Barry Johnson

  30. Change things 3 ways… • Try to influence the situation

  31. Change things 3 ways… • Try to influence the situation • Try to see things differently

  32. Change things 3 ways… • Try to influence the situation • Try to see things differently • Go somewhere else!

  33. Listen to Your Words... "Energy" follows language Whining

  34. These are the good old days . . . • It will only get faster. • Stop waiting for things to slow down. • Stop expecting to be happy with change. • Pay attention to how you learn, not what you know.

  35. Personal Effectiveness… The Dog Poop Initiative By Kirk Weisler A true story of pointers and scoopers!

  36. Personal Effectiveness… To Manage the Change Monsters... Page #10 of Handout What one thing will… do to promote your own and your organization’s effectiveness at managing change? “YOU”

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