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Train the Trainer

This comprehensive guide covers structuring a training session, adult learning principles, presentation skills, and effective practice techniques to enhance learning outcomes. Learn how to engage your audience, organize content logically, and deliver impactful presentations. Embrace various teaching methods, like demonstrations and hands-on practice, to ensure knowledge retention. Master the art of effective introductions, engaging main presentations, and impactful conclusions to leave a lasting impression on your trainees. Gain insights into adult learning styles, audience analysis, and effective communication strategies to tailor your training sessions to meet diverse learner needs.

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Train the Trainer

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  1. Train the Trainer

  2. Agenda • Structuring a training session • Adult Learning (know your audience) • Presentation Skills • Practice presentation Confidential

  3. Structuring a Training Session • When presentations are poorly organized, the impact of the message is reduced, and the audience is less likely to learn. POINT Confidential

  4. Structuring a Training Session (cont.) • Modular • Builds on one another • From easy to harder • For each subject • Presentation • Demonstration • Hands on practice Confidential

  5. Introduction Structuring a Training Session Main presentation Summary Confidential

  6. Overview/Introduction • Introduces the lecture topics • Main points • Quick “road map” of information • Gets the attention and interest • Helps in organizing the material • Informs of agenda Confidential

  7. An Effective Introduction • Keep it brief • Don’t go into details of lecture • Set the objectives • Set expectations • Relate to prior knowledge • Try to get attention Confidential

  8. Main Presentation • Logical flow • Every point leads to the next. • Don’t jump from one topic to other. • Connect the points. • Explain the details • Use simple words. • Use graphics when needed. • Use Examples Confidential

  9. Main Presentation (Cont.) • Use Syllabus. • Refer to Handouts. • Answer only content relevant questions. • Refer others to later. • Ask questions. • Don’t read from slides. Confidential

  10. Summary/Conclusion • Reinforces message • Summary of main points • A closing grabber • Provides a sense of closure • Time for questions & answers Confidential

  11. Effective Conclusion • End with a bang, not a whimper!!! • Don’t give new information. • Only review points. • Review process/steps. • Refer to your introduction. • When summarizing a module, show where it fits in the big picture. Confidential

  12. Demonstrating • Demonstrate workflow. • Highlight main features. • Make sure all students can see. • Do it slowly!!! Confidential

  13. Hands on Practice • I hear and I forget. • I see and I retain. • I DO and I UNDERSTAND. Confidential

  14. NO, on the computer Hands on Practice • Practice makes better! • Insist on students completing exercises. • Instructor looks over shoulders to offer help. • Don’t DO IT for them. Confidential

  15. Questions and Answers • Listen to the entire question. • Repeat the question out loud. • Pause to think if needed. • Credit the person. • Respond to the question. Confidential

  16. The Answer! • Always tell the truth!!! • If you don’t know the answer, promise to research. • Get back to trainee with answer. • Answer directly. • Simple answer to simple question. • Stay on track, brief and to the point. • Refer to your speech. • Helps reinforce & clarify presentation. Confidential

  17. Questions and Answers (Cont.) • Anticipate areas of questioning and prepare. • Acknowledge every question. • If not appropriate, postpone. ? ? ? Confidential

  18. Problem Solving • Investigate (the problem) • Acknowledge • Formulate solution • Respond • Follow up Confidential

  19. Other Factors... • Time constraints • Daily schedule • Breaks • Lunch • No interruptions! • Have all students present. Do NOT Disturb Confidential

  20. Class Set up • Define setup in advance. • Be early. • Set up class with appropriate computers and applications. • Set up files and training materials. Confidential

  21. Training Material • User Guide/Care & Maintenance Guide • Technical notes • Installation Guide • Relevant drawings Confidential

  22. Summary • How should it be? Confidential

  23. Adult Learning Know Your Audience

  24. Table of Contents • Course audience • Understanding different learning styles • Culture differences • Motivation • Information processing • Preventing learner overload Confidential

  25. Know Your Audience • Key principle of a successful presentation. • Preparation must include gathering information about your audience and their needs. • A well prepared speech given to the wrong audience can have the same effect as a poorly prepared speech given to the correct audience. They both can fail terribly. Confidential

  26. Know your A-u-d-i-e-n-c-e • Analysis - Who are they? How many will be there? • Understanding - What is their prior knowledge? • Demographics - What is their age, sex, background? • Interest - Why are they there? Who asked them? • Environment - Where will I stand? Can they all see? • Needs - What are their needs? What are your needs? • Customized - What specific needs to address? • Expectations - What do they expect to learn or hear? Confidential

  27. Know your Audience • Who is your audience? • What are their objectives? • What is their prior knowlegde? • What are their expectations? Confidential

  28. Learning Styles • Individuals perceive and process information in very different ways. • How much individuals learn has more to do with whether the educational experience is geared toward their particular style of learning than whether or not they are "smart“. • Educators should not ask, "Is this student smart?" but rather "How is this student smart?" Confidential

  29. Culture Differences • Be aware! • Learn and prepare in advance. • Adapt as much as possible. • Customize to local needs. • Be patient and ask for patience. Confidential

  30. Adult Learning • Issues Affecting Adult Learning: • Learner’s Motivation • Information Processing • Applying Knowledge Confidential

  31. Learner’s Motivation ARCS model - Kellers (1987) • Getting learners Attention • Keeping instruction Relevant • Giving learners Confidence they can learn • Maintaining interest by providing Satisfaction Confidential

  32. Information Processing Elements • Before you start… • Prior Knowledge • Objectives • Gain Attention Confidential

  33. Information Processing Elements (Cont.) • Presentation • Course Overview • Focus Attention • Level of Presentation • Organize Material • Transferring to Long Term Memory Confidential

  34. Information Processing • How would you cope with a • learner that does not understand your explanation? Confidential

  35. Preventing Learner Overload • What is learner overload? • Why does it occur? • Learners need to process information. • Learners cannot hold large amount of information in working memory. Confidential

  36. Preventing Learner Overload - Suggestions • Talk simply and explain more. • Incorporate key learning points into notes. • Do less while participants do more. • Chunk training and distribute it over time. • Give new learners “training wheels”. • Detect and remedy overload situation. Confidential

  37. Coping with Difficult Trainees • Involve participants. • Acknowledge trainees ideas. • Don’t get personal - be objective. • Don’t give in to personal attackers - stick to the facts. • Enlist other trainees help if it is disruptive to them as well. Confidential

  38. Summary • Learner centered instruction • Objectives • Needs • Expectations • Motivation • Prior knowledge • Personality type • Learning Style • Learning Capacity Confidential

  39. Listen to your customers - Then talk Effective Customer Relations Confidential

  40. Presentation Skills

  41. What Is a Winning Presentation? List the elements that influence a presentation. Confidential

  42. Table of Contents • Overview • Before You Begin... • Using your Voice • Body Language Skills • Language and Style • Demonstrating aids Confidential

  43. Communication is... • Verbal (content) • Vocal (How it is said) • Visual (What is seen) Confidential

  44. Communication Success • 7% VERBAL • 55% VISUAL • 38% VOCAL • Psychologist Albert Mehrabian Confidential

  45. Before You Begin... • “There are two types of speakers, those that are nervous, and those that are Liars”. (Mark Twain) • Prepare • Positive self-messages • Attitude towards yourself, teaching, material, audience Confidential

  46. Prepare • 9 P’s • Prior Proper Preparation Prevents Poor Performance of the Person Putting on the Presentation. Confidential

  47. Preparing Presentations • Know audience. • Know subject matter. • Know training material - Rehearse first 3 minutes. • Prepare room. • Check equipment. • Handouts. Confidential

  48. How Do People Use Their Voice? Confidential

  49. Using your VOICE • Breathing • Projection • Articulation • Volume • Variety • Common Voice problems Confidential

  50. Proper Breathing... • Good Breathing= Good Voice • Relaxes • Frees muscles for good speech • Focuses thoughts • Enables the right attitude Confidential

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