The Tiscali Partner Portal An overview of Access

1. The Tiscali Partner PortalAn overview of Access

2. 3 1 Registering for access Who can access The Tiscali Partner Portal 2 How to access

3. Who can access • Tiscali maintain a database of all contracted Partners • This database contains the Partner’s name & ‘url’ (e.g. @uk.tiscali.com) • Your Tiscali Account Manager is responsible for ensuring that this information is provided to the Tiscali Marketing Team (marketing@tiscali-business.co.uk) • Any additions must be approved by the Tiscali Sales Director before they are enabled • Once a Partner’s details are loaded into the database, a Partner’s employees can request their individual user accounts for the Partner Portal • This process is simple and automated (described in following slides) Access to the Partner Portal is dependant upon being contracted with Tiscali Business Services Any business viewing this, who would like to discuss the benefits of becoming a Tiscali Business Partner, can do so by contacting Tiscali on 0808 118 4848 or via email at channelpartners@uk.tiscali.com

4. 3 1 Registering for access Who can access The Tiscali Partner Portal 2 How to access

5. How to access The Partner Portal is accessed from the Tiscali Business Services Website http://www.tiscali-business.co.uk Public Website • About Tiscali • Portfolio • Partners • Press • Events • Customers • Thought Leadership Access to Portal

6. 3 1 Registering for access Who can access The Tiscali Partner Portal 2 How to access

7. Registering for access • There is an automated access approval process • Simply click on the ‘register’ button to access the registration page • Enter all the required information - ensuring that the email address is an official business address for the Partner concerned • Once you ‘submit’ your application you will follow the ‘user experience’ as detailed over the next few slides… • If a registration is attempted for an employee of a Partner not in the database they will receive a ‘registration failure’ message to this effect • If this happens, an email is then generated to the Tiscali Marketing Team for consideration and escalation to the Tiscali Business Services Sales Director Once a Partner’s details are held within the Partner Portal Database (see previous slides), users can register for access to the Partner Portal NB: Individuals are responsible for registering themselves on the Partner Portal

8. Registering for access 1) Your webpage view will confirm that your registration has been accepted and provide a summary of the next steps…

9. Registering for access 2) You will receive an email from Tiscali confirming your registration and asking you to ‘activate’ your account This email based authentication system is to ensure security. It ensures that you work for the Partner you have registered under; and the email address is valid

10. Registering for access 3) If you wish to change your password at anytime (or you have simply forgotten either your user name or password) you can request a change through the ‘Edit My Account’ button • The process is simple: • Choose the option you require, then enter in the your email address where prompted. • You will be sent an email containing a secure web page link (or confirmation of your user name). Click the link to as prompted. • You will then be taken back to the portal to enable you to request your new password – it will be updated allowing you to enter the Portal, immediately