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Flexible Contact Center Solutions by Aria Telecom

Aria Telecom features ranges of products related to voice processing system and caters real contact center solutions to support industries or businesses in dealing easily with clients and improving business value.

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Flexible Contact Center Solutions by Aria Telecom

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  1. Aria Telecom Solutions Pvt. Ltd.

  2. A Leading Call Center Solutions Provider of India http://www.ariatelecom.net/

  3. Contact Center Solutions • Interactive Voice Response System • Telephone Voice Recording System • PC Based Voice Logger • Embedded Voice Logger • Predictive Dialer/Outbound Dialer • Auto Alert System • Call Center Telephone Headsets • GSM VoIP Gateways • GSM FCT • Automatic Call Distributor • Conference Bridge Solutions

  4. Interactive Voice Response System • Configure A Personalized IVR Message • Use Pre-Recorded IVR Messages • Collect Information About Callers • Automate Customer Support • Prioritize Calls Based On Value • Route Caller To The Right Agent • Thrive With High Call Volumes • Improve Company’s Image

  5. Telephone Voice Recording System • PC Based Voice Logger • Embedded Voice Logger

  6. PC Based Voice Logger System • MS Windows Based • Parallel Connectivity • SMDR Integration • Support Incoming/Outgoing/DID No • GSM Compression • Open Source My SQL Data Base • Searching Dealing number • Automatic FTP Backup • Web Monitoring & Search Option • 30/60 Port in Single Card • PCI Express Card • System Health Alerts on Email

  7. Embedded Voice Logger System • Stand-Alone Device • Recording With Preinstalled Software • Parallel Taping Through High-Impedance Interface • Recording Both The Voice And Calling • Monitoring Call Detailed Record & Voice Recording • Web Device Maintenance • Recording Management • Call Detailed Recording & Analysis • Operating Log

  8. Outbound Dialer • Predictive Dialer • Progressive Dialer • Preview Dialer

  9. Predictive/Progressive/Preview Dialer • Handle Analog/Digital Telephone Connections • Import Phone Numbers from Different Source • Leave Pre-Recorded Messages • Remove Numbers from Phone Number Lists • Automatic Call Distribution Capabilities • Voice Recording Capabilities • Customer Relationship Management (CRM) Integration • Computer Telephony Integration (CTI) • Supervision Command & Control Capabilities

  10. Auto Alert System • Send Alert via SMS/Email/Voice Call etc • Contacts & Important Information can be Saved in CRM • Send Pre-defined & Customized Messages to Clients • Used for Reminders, Appointments etc

  11. Call Center Telephone Headsets • Comfortable & Durable Headset for SoHo, VoIP, IP-Phone • Light Weight & IP Telephony Sound Quality • Over-The-Head Wearing Style, Binaural Versions • Comfortable, Adjustable Metal Headband • Speaker & Headband Connection Rotate 360 Degree • Noise-Cancelling Microphone ,Bendable Mic Arm 330°Swivel

  12. GSM VoIP Gateway • Support G729a/b/e,G723.1,G.711 A/U law • EBO(Aria Bandwidth Optimization) • Proxy Encryption Solution for IP Block • Support SIM Bank • VPN(PPTP) • ERMS(Aria Remote Management System) • Port Inter-Calling • Fake RingBack • Call Duration Limitation for SIM Card/Single • Dial Plan/Prefix Inward Translation/Intelligent Routing

  13. GSM FCT • Dual Band GSM 900, 1800 • Operating Voltage: 12V DC • 2 Nos. RJ 11 JACK • Compact Plastic Cabinet • 5 DB Antennas • Support All Operators • Easy Insert SIM • Compatible with All PBX • Support CLI

  14. Automatic Call Distributor • Priority Call • Call Reports • Recording Call • Music on Hold • Let’s Agent to respond Multiple Lines • Off Site Abilities • Call Monitoring • Instant Messaging between Agents • Custom Hold Messages • Advanced Call Routing Choices

  15. Conference Bridge Solutions • Os-Linux Centos • Incredible Range of 4-240 Party Conference • Initiate Conference with Admin Access • Cross-Compatibility for PBX & Direct Co Lines • Schedule with An Auto Dialer • Recording & Keeping Logs • Join or Un-Join Any Party with Admin Access • Fully Compatible with VoIP & TDM • Connectivity Option for GSM • MIS Reporting Option

  16. Contact Us Aria Telecom Solutions (P) Limited Corporate Office: CS 40, 3rd Floor, Ansal Plaza, Sec - 1, Vaishali, Ghaziabad (UP) – 201010 Call On: +91-120-4763960, +91-11-64610205 Mail To: sales@ariasolutions.net

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