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Review of the delivery of official controls: a service delivery perspective 18 July 2007

Annex 1. Review of the delivery of official controls: a service delivery perspective 18 July 2007. Service delivery – now (1). Official controls requirement 100% compliance with legislation, 100% of the time

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Review of the delivery of official controls: a service delivery perspective 18 July 2007

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  1. Annex 1 Review of the delivery of official controls:a service delivery perspective18 July 2007

  2. Service delivery – now (1) • Official controls requirement • 100% compliance with legislation, 100% of the time • Delivered on demand 24 hours a day, 7 days a week, 365 days a year, at over 1000 locations • Safe meat produced • Animal health & welfare protected • One size fits all • Official controls are working

  3. Service delivery – now (2) • Service delivery has had to respond to many challenges: • BSE • Full time OV supervision • Foot & Mouth Disease • new BSE testing regime • new EU Food Hygiene Regulations • H5N1 Avian Influenza

  4. Service delivery – now (3) • In the last 9 years the service has been reviewed independently 7 times plus internal reviews • Service subject to 5 audit agencies • Impact on Staff & Business as usual? • Official controls delivered by combination of public and private sectors • £30m (33%) expenditure in private sector and fully contested

  5. Service delivery – issues (1) • Improvement needed: • Move away from one size fits all • Reduce costs including overhead • A charging system which incentivises both delivery of official controls and FBOs • Acceptance that zero-tolerance targets and 100% compliance is costly and unachievable • Service delivery needs fewer, clearer performance targets • Policy must be focussed on reducing service delivery costs • Relationship between policy and service delivery must be based on mutual trust and support • More joined up working on policy, service delivery, approvals, enforcement and clearer accountability

  6. Service delivery – issues (2) • Need clear decision of required Service Delivery model • Period of stability to deliver • Trust & Support

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