care providers

1. care providers Making a difference: Your Voice, Your Views, Your Life Improving the skills of care providers Kate Bowman Development Officer kbowman@na-na.org.uk www.northernna.org.uk Charity no. 1143144 Kate Bowman Development Officer kbowman@na-na.org.uk www.northernna.org.uk

2. Northern Neurological Alliance The Northern Neurological Alliance (NNA) is a regional charity which supports people with neurological conditions to take control of their condition and make informed choices about their care so that they can live well.

3. Our domiciliary care study • Professionals in the health service identified the need • NNA gathered further evidence from the local authority, CCGs and members of Northern Neurological Voices • NNA sought funding from two sources

4. Aim of the study The aim of this project is to identify the core competencies required for domiciliary support workers, to maximise independence and quality of life for their clients with neurological conditions.

5. Objectives • To interview those affected by neurological conditions to saturation point • To interview those providing domiciliary care to saturation point • Identify gaps in skill/knowledge/attitude • Identify standards for a training programme • Develop curriculum for a training programme

6. Core training Domiciliary care workers identify their training as: • Health and safety • Moving and handling • Food Hygiene • Safeguarding • Safe handling of medicines • Fire safety • Protocols (e.g. can’t get to client on time)

7. Domains identified by clients, families and professional staff • Personal care • Physical • Managing the environment • Maintaining Safety • Agency/client relationship • Maintaining an individual’s state of wellbeing • Promoting positive behaviour • Organisational • Managing sleep

8. Personal care needs identified • Washing • Drying • Toileting • Dressing • Picking up and passing items • Writing • Shopping • Eating • Health and hygiene • Night time care

9. Personal carewashing, dressing, transfer safely In the morning he has a call at 8am to wash and dress him. We have a wet room with a toilet. It washes and dries his bottom and that’s great as he can get a sore bottom. They put on E45 because he has suffered from leg ulcers and bed sores as he is immobile a lot of the time. I have personal care; eg washing, combing my hair. I have a wet room and a white chair in there. They move me from the hoist to the chair. Hoist to the shower. I’d like male carers. CLIENT I’ve met some very good carers but they’re not given the training or the wage to provide proper care – they’re trained to clean and dress someone as quickly as possible. PARTNER PROFESSIONAL CARER

11. Moving and handling

12. Next steps • Invite you to contribute now • Write the report • Draft the standards • Harness the skills of an expert group • Develop the core and specific skills of the training programme • Seek funding

13. Questions for you • How do our findings fit with your experience? • What would a standard look like to you? • How would you know if you were meeting it?

14. How do our findings fit with your experience? • “Domains should be in care plans and aligned with preferred priorities” • “I agree that there is a lack of practical training - it's no use just sitting in front of a DVD” • “Domains are those that we face as both a domiciliary and residential provider”

15. What would a standard look like to you? • “Documents that demonstrate that needs have been identified and then met” • “Something that aligns with CQC standards and NVQ levels of training” • “Focus on needs and well being of the client - their independence, respect and dignity”

16. How would you know if you were meeting it? “360 degree feedback, including team members, staff and manager as well as client/family” “On the job observations and constructive feedback with training plans in place” “Evidence of improvement against issues that arise with clients”