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WSIB 101

WSIB 101. Samuel Steel Safety Group Brian Crowther, Manager, WSIB. WSIB 101. Established in 1914 Legislated by the Ontario government The WSIB is responsible for administering the Workplace Safety and Insurance Act (WSIA). Sir William Meredith 1840 – 1923. WSIB 101. The WSIB…

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WSIB 101

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  1. WSIB 101 Samuel Steel Safety Group Brian Crowther, Manager, WSIB

  2. WSIB 101 • Established in 1914 • Legislated by the Ontario government • The WSIB is responsible for administering the Workplace Safety and Insurance Act (WSIA) Sir William Meredith 1840 – 1923

  3. WSIB 101 The WSIB… • Provides no-fault workplace insurance for employers and their workers • Financed by employer premiums – receives no government funding • Third-largest group insurer in North America

  4. WSIB 101 • The WSIB is a government agency under the responsibility of the Ministry of Labour • The WSIB operates at “arms-length” from the Ministry • The Government passes legislation, but the WSIB is responsible for its own policies and programs • The Hon. Linda Jeffrey was appointed Minister of Labour in October 2011 Minister of Labour, Linda Jeffrey

  5. WSIB 101 Has approximately 4,200 staff, located in Toronto and 15 regional offices across Ontario Timmins Thunder Bay North Bay Sudbury Sault Ste. Marie Ottawa Kingston Guelph Toronto St. Catharines Kitchener Hamilton Sarnia London

  6. WSIB 101 • About 4.5 million workers are covered by the WSIB (70% of the population) • WSIB provides benefits and services to injured and ill workers, surviving spouses, and their children • That includes disability benefits, and monitoring the quality of healthcare • WSIB assists in return to work and work transition for workers

  7. WSIB 101 • The WSIB receives more than 200,000 new claims per year, with approximately 1,100 claims registered each working day • There are currently more than 230,000 registered employer accounts that receive a wide range of services from the WSIB • Mandatory coverage of the construction industry is expected to add approximately 100,000 more construction workers to the WSIB’s employer accounts

  8. WSIB 101 There are currently 154 Rate Groups covering 16 industries.

  9. Strategic Funding • Focus on maintaining sufficient funding to meet our policy goals • - Operating target will be 100 % funding

  10. II. Revenue Must Cover Costs • Optimize premium and investment revenues • - Align premium rates with costs • - Management of investment fund

  11. III. Right Sizing Costs • Reduce total benefit costs through early recovery/RTW and incentives/prevention

  12. IV. Efficient Administration • Keep admin costs in line with comparable organizations through increased efficiency

  13. V. Stakeholder Relationships and Service Excellence • Deliver the best customer service; achieve the highest customer satisfaction ever

  14. WSIB 101 WSIB and Customer Service

  15. WSIB 101 WSIB and Customer Service Customer service is at the foundation of everything that the WSIB does. 69% of workers and employers say they’re happy with their WSIB experience. (2009 Survey)

  16. WSIB 101 WSIB and Customer Service • The WSIB is implementing a multi-year program of internal and external initiatives including enhancements to our eServices and training for staff • At the WSIB we are putting the customer at the centre of everything that we do

  17. WSIB 101 Reaching out to Workers and Employers • Ways the WSIB interacts with Customers • Website: www.wsib.on.ca • A stakeholder engagement strategy: promotes consultation, meetings, and information sessions. • Walk-in Information Centre at Simcoe Place and walk-in reception at other WSIB offices. • Accessibility services in all WSIB offices. • Multilingual Services and Community Outreach program provides daily translation and interpretation services in over 60 languages

  18. WSIB 101 Customer Experience Office • On March 1, 2011, the Customer Experience Office was launched • The CE Office will coordinate efforts to anticipate and respond to customer needs

  19. WSIB 101 eServices • As part of our modernization effort the WSIB offers a suite of eServices • Services include Account Management and Claim Reporting applications • Let’s have a look at what’s available

  20. Current suite of eServices available to employers

  21. WSIB 101 Contacting the WSIB Multilingual Hotline / Multilingual Services 416-344-2000Toll-free: 1-800-465-5606 TTY/Telephone Service for the Deaf: 1-800-387-0050 E-mail: translation@wsib.on.ca WSIB General Enquiry 416-344-1000 Toll-free: 1-800-387-0750 Websitewww.wsib.on.ca

  22. WSIB 101 QUESTIONS?

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