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Revolutionizing Retail Transactions Anytime, Anywhere, Anyhow

Discover how Bol.com is transforming the future of retail with its open model for remote payments, emphasizing privacy, security, and convenience for both customers and retailers. Join the movement towards seamless, innovative transactions!

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Revolutionizing Retail Transactions Anytime, Anywhere, Anyhow

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  1. Retail transactions...any time, anywhere, anyhow...

  2. About bol.com • Largest and most popular online retailer of the Netherlands • Leading retailer of media products:Top 3 position in books & entertainment; Top 5-20 in electronics product groups • Nr. 5 best visited site in NL • Top-3 most customer friendly company of the Netherlands • Top-10 best online retailer worldwide • >2 million active customers • Revenues 2009: 268 M Euro • 240 employees in Nieuwegein

  3. Turnovergrowth in NL

  4. Member of • Dutch home shopping organisation • >1000 members • Related to EMOTA, the umbrella organisation for branch associations for home-retailers • “ThuiswinkelWaarborg” Trustmark • Workgroups, focussing on spearheads such as payment transactions and fraud

  5. The challenge… our competition Closed model • No immediate transaction needed • You know the device, customer • No remote payments needed. Billing afterwards • Apple, Amazon • International orientated, credit card based

  6. The challenge… Open model • Any customer • Any product • Any device • Remote payments needed. • Local transactions • “payments like online”

  7. Our vision • The customer will change behaviour and will tend to shop anywhere, anyhow, anytime: • They expecta similar user experience (to what they are used to online) • They want their transactions and data to be private, secure • It should be affordable for both customer and retailer • No wallet needed (low thresholds) • The interface currently preventsin stead of enables a transaction!

  8. What merchants need • We need the same payment methods as we have now, but then mobile/remote. • Interface/device independent • Payments via API’s, Mobile interfaces, Car interfaces, TV, eBooks, 3G devices, Other and/or not-yet-developed-interfaces • Secure • Easy • Trusted. • Affordable… • We don’t want new payments as the need to be introduced to the market!

  9. Demand (the customer) + supply (the merchants)anywhere, anytime, anyhow  transactions!

  10. The future is in remote payments… I would suggest investing/innovating in remote paymentsas it opens for consumers new “shopping opportunities”. And…proximity payments doesn’t add much customer value… it is more or less the same as we already have today…

  11. abloemendal@bol.com

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