International Markets Key Activities

1. International MarketsKey Activities February 2014 > www.lloyds.com/internationalmarkets

2. GLOBAL CONTEXT WHO WE ARE WHAT WE DO Global ContextGlobal Wealth Patterns & Lloyd’s Footprint

3. GLOBAL CONTEXT WHO WE ARE WHAT WE DO The World is Changing – 2016 forecast • CORE TAKEAWAYS • Centre of economic gravity is shifting • Moving beyond the BRICs to include the N11 and other “Growth Markets” • There remains vast catch up potential for per capita wealth Sources: Market Intelligence based on: Compare Countries; www.lloyds.com/comparecountries

4. GLOBAL CONTEXT WHO WE ARE WHAT WE DO Young population Ageing population New start-ups Large conglomerates Emergence of a middle-income class FDI capital outflow Reform of old (state-owned) companies Increasing role of services South Korea Increasing home/car ownership XOL Corporate (re)insurance Rapid industrialisation Culture / Buying Behaviour / Market Dynamics / Regulation Growth of personal lines FDI/capital inflow Captives Credit & Surety Motor/household insurance China Poland Brazil Turkey Singapore US Vietnam Increasing liability business Protection of start-ups Focus on commercial lines Protection products Wealth management Savings products The World is Changing – Development Paths Business Environmentincreasing income / complexity & maturity of economy Insurance Environmentsophisticated products / buyers / complexity of risks

5. GLOBAL CONTEXT WHO WE ARE WHAT WE DO Central Asia & Asia Pacific13% Rest of the World5% Other Americas8% Lloyd’s Gross Written Premiums – 2008-2012 Europe (including UK)33% US (including Canada)41% 12% 2011 10% 2010 9 % 2009 8% 2008 US & Canada 44% 2011 43% 2010 45% 2009 44% 2008 Other Americas 8% 2011 7% 2010 6% 2009 6% 2008 Europe + UK 16% + 18% = 34% 2011 16% + 20% = 36% 2010 16% + 20% = 36% 2009 16% + 22% = 38% 2008 Sources: Lloyd’s Annual Reports (2007 – 2012): http://www.lloyds.com/Lloyds/Investor-Relations

6. GLOBAL CONTEXT WHO WE ARE WHAT WE DO 1 4 4 1 3 1 4 1 3 1 1 1 2 2 3 3 1 1 2 2 Type Market Development Scope Territories China Local underwriting with co-located syndicates (or via a Lloyd’s regulated entity); Country Manager with Market Development Role 4 Japan Singapore Benelux, France, Germany, Ireland, Italy, Poland,Spain, Sweden, Switzerland Australia, Hong Kong (SAR) 3 Country Manager with Market Development Role Brazil South Africa, Cyprus, Greece, Israel, Malta, Legal Representative for regulatory requirements 2 New Zealand, India Austria, Denmark, Norway, Portugal, Lithuania Legal Representative for minimum regulatory requirements 1 Argentina, Belize, Chile Namibia, Zimbabwe, US Virgin Islands Lloyd’s Office Network Europe North America Europe www.lloyds.com/AMERICA 3 2 3 3 3 3 3 3 3 3 2 UK Canada, US Northeast, US Southeast, US Central & US West

7. GLOBAL CONTEXT WHO WE ARE WHAT WE DO International MarketsWho We Are

8. GLOBAL CONTEXT WHO WE ARE WHAT WE DO Lloyd’s Senior Management Team John NelsonChairman Inga BealeCEO 1 Operations Vincent Vandendael Director Luke SavageDirector Sean McGovernDirector Tom BoltDirector International Markets Finance and Operations North America, General Counsel and Risk Management PerformanceManagement

9. GLOBAL CONTEXT WHO WE ARE WHAT WE DO International Markets Team International Markets: Vincent Vandendael Executive AssistantsPhil McCarthySagal AwadWahida Begum International Market Development & operations Daniel Revilla Operations Ed Pennock Marianna Papadakis Phil McCarthy Michael Lampard Market Intelligence Filip Wuebbeler Robert Shearman Tom Grace Chris Brown Lara Green Market Development Stephen Moore Market DevelopmentAsiaJohn ThreshieAsia Desk Support: Will DaviesMichael Lampard Market DevelopmentMexicoGabriel Anguiano INDIA, MIDDLE EAST & AFRICA (IMEA) LATIN AMERICA EUROPE UK & IRELAND ASIA PACIFIC CHINA JAPAN BrazilMarco Castro Latin AmericaGabriel Anguiano Eric Gao Iain Ferguson Benno Reischel Keith Stern Cameron Murray Kent Chaplin

10. GLOBAL CONTEXT WHO WE ARE WHAT WE DO International MarketsWhat we do

11. GLOBAL CONTEXT WHO WE ARE WHAT WE DO Annual CEO Survey Agent / Broker Meetings & LMA Liaison Market Groups Market Presentations Country Profiles ACT AS A BRIDGE Events Country Development Plans UNDERSTAND DELIVER COORDINATE EXPLORE International Markets – Market Development UNDERSTANDManaging agents & brokers appetite.Annual CEO Survey to managing agents and brokers to gauge appetite for market development. One to one meetings with agents and brokers. Work with the market through key market groups - LMA and other development groups. ACT AS BRIDGEbetween country managers and Lloyd’s market.Help support managing agents wanting to do international business by acting as a bridge to the country manager Support agents wishing to set up on Lloyd’s platforms as required.Provide broking, business and product development support for Japan & China. Provide world class MI to support the market. DELIVERwide range of international promotional events. Work with the LMA, managing agents and Lloyd’s Events Team to deliver a wide range of promotional events for Lloyd's internationally. COORDINATE country development plans. Coordinate & oversee country planning, directorate planning and budgets. SUPPORTLloyd’s country managers, who work with local associations, brokers, cedants, insurers and Lloyd’s coverholders and service companies to raise the profile of Lloyd’s, inform the Lloyd’s market of opportunities and developments in their territory and meet Lloyd’s Compliance & reporting Compare Countries EXPLOREopportunities for licence and market development.Work with managing agents and brokers to explore opportunities for licence and market development in both established markets and growth markets

12. GLOBAL CONTEXT WHO WE ARE WHAT WE DO International Markets – London Teams

13. LMA -Board, Market Development Strategy Group, Country Working Groups, Class of Business Panels & day to day liaison LIIBA – Board, Executive Committees, day to day liaison CEO Survey – Annual indication of market appetite (agent & broker CEOs) Agent & broker liaison – London team, regional & country managers meeting with agent and broker directors, underwriters and brokers Market Comms – Presentations & briefings, Interaction, Focus magazine, country brochures and driving traffic to Lloyds.com GLOBAL CONTEXT WHO WE ARE WHAT WE DO International Markets – How we work with… - Associations, market groups, agents & Brokers

14. Mexico & Latin America (excl. Brazil) – full time dedicated manager, a Mexican national, based in London, performing similar roles to a country manager:- quarterly trips to the country to meet key stakeholders- hosts an annual event/workshop and presentations at industry events in the country- hosts a market day/presentation and receive inwards visits/presentations in London Asia - full time dedicated manager and allocated staff resource providing London support for market development in China, Japan and Lloyd’s Asia:- support for LJI and LICCL business placement & product development in London- relationship management with MAs and London brokers- receiving inwards visits/presentations in London/relationship management with London reps of Asian companies GLOBAL CONTEXT WHO WE ARE WHAT WE DO International Markets – Regional Desks

15. GLOBAL CONTEXT WHO WE ARE WHAT WE DO 2 3 4 1 RESEARCH OPPORTUNITIES RESEARCH APPETITE BUSINESS CASE CANDIDATE TERRITORIES INITIAL RESEARCH > Compare CountriesINITIAL APPETITE > CEO Survey > LMA / LIIBA> LMA MD Strategy Group EXTERNALOPPORTUNITY > Governments > Regulators FURTHER RESEARCH > Legal & Regulatory Opportunities> Market Intelligence RESEARCH VISIT MARKET CONSULTATION > Market Survey > Follow-up with managing agents and brokers MARKET DEVELOPMENT VISIT (if appropriate) BUSINESS CASE > Strategic Fit > Cost / Benefit Case MARKET DEVELOPMENT STEERING GROUP (SG) SG + EXECUTIVE TEAM (ET) ET + FRANCHISE BOARD DECISION ET DECISION Market Development Framework Building Blocks Core Activities involved Internal Discuss whether to continue Discuss whether to continue Assess mandate to continue Licence decision

16. GLOBAL CONTEXT WHO WE ARE WHAT WE DO Recent Development focus

17. > www.lloyds.com/marketintelligence GLOBAL CONTEXT WHO WE ARE WHAT WE DO DOWNLOAD 2 1 COMPARE COUNTRIES COUNTRY PROFILES • Interactive Google Motion Chart • Heat map of key indicators • Download Insurance Market Statistics • Summary fact sheets on 50 territories • overview of insurance market • Guide to Lloyd’s premiums & licence 4 3 MARKET PRESENTATIONS CLASS REVIEW • Local perceptions & market statistics • Key opportunities & challenges • Lloyd’s activities • Class of Business Analysis by territory • Market share analysis • Downloadable triangulations* * Detailed performance stats for Managing Agents only SUBSCRIBE TO OUR MAILING LIST ? 5 COUNTRY ROUNDUPS QUESTIONS • Receive updates from Country Managers • Digest of insurance & reinsurance news • Focus on local brokers, CH and MAs • Visit our website • Contact us directly • Subscribe to our Mailing Lists SUBSCRIBE TO OUR MAILING LIST www.lloyds.com/MARKETINTELLIGENCE FREE DOWNLOAD AT

18. Market Intelligence – Team GLOBAL CONTEXT WHO WE ARE WHAT WE DO Filip Wuebbeler, Senior ManagerEmail: filip.wuebbeler@lloyds.comFocus: Team Leader / Northern Europe / Product Development Robert Shearman, MI Data Analyst Email: robert.shearman@lloyds.com Focus: Better Market Intelligence Project Work, MI Portal Tom Grace, Asia Pacific Analyst Email: tom.grace@lloyds.comFocus: Asia Pacific / South Africa & Ireland / V25 Strategy Chris Brown, Americas Analyst Email: christopher.brown@lloyds.comFocus: Americas / Italy / Spain / Class Review / Engagement Strategy Lara Green, Soft Intelligence ExecutiveEmail: lara.green@lloyds.com Focus: Country Roundups Development & Roll Out, Blogs Stuart Dee, Graduate TraineeEmail: stuart.dee@lloyds.comFocus: Market Presentation & Class Review support, Germany, Israel Julia Reeves, Graduate TraineeEmail: julia.reeves@lloyds.comFocus: Market Presentation, Class Review, Country Roundup support, Iberia, Japan

19. GLOBAL CONTEXT WHO WE ARE WHAT WE DO Events– Framework • Meet the market eventRe-creation of the Underwriting Room with Boxes available for managing agents, coverholders and Lloyd’s Brokers to ‘meet the local market’ • Class of business eventLloyd’s hosted full or half-day event that raises the profile of a specific Lloyd’s class of business within the local market • Industry eventsParticipation by 1) sponsorship of an event or part of an event; or 2) speaking or presentation slot or 3) Lloyd’s function during or alongside an event (e.g. reception, dinner or lunch) to raise the profile of the Lloyd’s market • Market development VISITHigh profile visit by a Lloyd’s delegation of managing agents and Lloyd’s brokers to a country or region to meet key local cedants and brokers for mutual education and promotion of Lloyd’s

20. GLOBAL CONTEXT WHO WE ARE WHAT WE DO Making it easier to do business with Lloyd’s - Helping Coverholders • Supporting Lloyd’s distribution: • Premium & claims standards • Quarterly coverholder newsletter • Coverholder sub-brand • Coverholder plaques • Coverholder web site • Coverholder Toolkit (easy to use guidance) • CII diploma module* • LMA coverholder module* • * = in development

21. GLOBAL CONTEXT WHO WE ARE WHAT WE DO Appendix– Disclaimer Disclaimer This document is intended for general information purposes only. Whilst all care has been taken to ensure the accuracy of the information Lloyd's does not accept any responsibility for any errors or omissions. Lloyd's does not accept any responsibility or liability for any loss to any person acting or refraining from action as a result of, but not limited to, any statement, fact, figure, expression of opinion or belief obtained in this document.