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The 2012 Games suite of e-learning products

The 2012 Games suite of e-learning products. 2013 - Best e-learning project - not for profit. Presented by Jon Aveling Date28-2-14. Martin Bagshaw – Project Lead, Olympic Training Project Vikesh Tailor – Producer, NCALT Jon Aveling – NCALT Implementation Manager. Introduction.

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The 2012 Games suite of e-learning products

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  1. The 2012 Games suite of e-learning products 2013 - Best e-learning project - not for profit Presented by Jon Aveling Date28-2-14

  2. Martin Bagshaw – Project Lead, Olympic Training Project Vikesh Tailor – Producer, NCALT Jon Aveling – NCALT Implementation Manager Introduction

  3. NCALT is a collaboration – College & MPS E-Learning & Managed Learning Environment (MLE) 300,000 registered users 43 x Home Office Forces Associate Partners Current: PSNI, BTP, MDPGA, CNC, Scottish Police Service Overview

  4. Today I will cover Background to the Olympic training project Overview of the organistion Outline of our proceses in design Detail of our implementation Outline the success How this influenced the business going forward

  5. However , some background Police IT is notoriously Cant do E learning is delivered in spite of , not because of technology Generation Y Average age 27 on recuitment Internet throughout their adult life

  6. The 2012 Games the largest peacetime safety and security operation in our history 

  7. Preparing our people • Safety & Security Objectives • Delivery (project framework) • Business Case • Training Strategy • Training Need • Planning Assumptions • Implementation & Delivery Considerations

  8. The Challenges • Cultural resistance to e-learning • Large numbers of stakeholders & partners • Diverse user groups • New LMS being rolled out midway through project • Technical limitations • Making the Games products standout • Public disinterest towards the Games • Key information changing daily • Short deadlines, changing information, fixed budget, limited resources

  9. Solutions • Consultation • User experience research • Evaluation analysis • LOCOG tie-in • New design –improved usability & accessibility • High profile figures • Agile methodology

  10. Diverse audience • Numerous different user groups • Different roles = Different training needs

  11. Stakeholder liaison • Stakeholders, subject matter experts, and partners from over 75 different organisations Fire service, Ambulance service, Dorset, Airwaves, PNICC(Police National Information Coordination Centre), NOCC(National Olympic Coordination Centre), UKBA, Neighbourhood engagement, Logistics, Diversity, British Transport Police, International liaison, Public order, CBRN(Chemical, Biological, Radiological, and Nuclear), TORCH, LOCOG branding, LOCOG legal, volunteers, security,Police search, Metropolitan Police, ACPO(Association of Chief Police Officers), Specials and volunteer groups, GIS(geographic information system), Intelligence, Welfare, Demand and resource, SOCA(Serious Organised Crime Agency), Operation Podium

  12. Learning strategy 8 Modules of e-learning: 3 methods of deployment:

  13. Innovation • Theme and branding • Animated help popups • Accessibility settings • Low spec support • Captions • Dynamic content • New screen types • Media rich interaction

  14. Smart popup to encourage paced learning

  15. Interactive screens

  16. Learning required in over 50 organisations and forces Fire and ambulance also needed to utilise some products Training departments, Olympic leads, National teams The message of Sporting event with Security was Unique Implementation

  17. Workshops to engage all police forces Regular meetings with Fire and ambulance Identification of Single contact point in each organisation Myth-busting workshops explaining how to access and complete the learning Spread the message and Engage

  18. 15000 mutual aid officers Scottish forces involved 48000+ Metropolitan officers and staff 360000+ total completions of the products. Tracked and reported to the Olympic Project Monitor compliance

  19. Evaluate Success • Enabled 361,751 tracked completions- 30% MORE than the original business case driver • 8 new modules of E-Learning delivered, on time and £85k under budget • Cost per head of £0.48 for Tri-Service Awareness e-learning • Delivered a Return On Investment of 225:1* • Deployed successfully on NCALT MLE, Moodle and the web • Reduced service desk calls, improved usability and accessibility*based on a conservative figure of £250 per equivalent class room training day

  20. 38,836 (or 10%) opted to fill in our standard evaluation form.

  21. Delivery to a large and diverse audience Over 70% surveyed after E-Learning satisfied that they understood how the Games would operate and what was expected of national Policing style Provides up-skilled officers for the future e.g. Commonwealth 2014 & G20 events Provides assurance as scale of mutual aid* provision is unparalleled – the training provided was quality assured and monitored A viable solution to supply the Olympic Resource gap – the required number of personnel was trained, on time and considered to be effective in Policing the Games National interoperability through standardisation of training Did it work?

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