Challenges & Best Practices in Ontario

1. Challenges & Best Practices in Ontario Professional Training and Certification for Regulators and Inspectors Angela Morgan, Burlington, Ontario

2. Ontario’s Municipal Law Enforcement Model • Municipal Law Enforcement Officers wear many hats • Budget constraints and increased responsibilities has created the need to develop a more efficient service delivery model • Generalist Model • In addition to taxi licensing, officers can also be responsible for animal control, parking, zoning, property standards, noise etc. • Unlike other professions in Ontario, officers do not enter the workforce already trained.

3. City of Toronto: Best Practice • Toronto’s large FTE compliment allows for a sustainable training and certification program • Program is based on the principal that regardless of the type of enforcement they are involved in, there is a basic set of skills required to do the job

4. City of Toronto: Best Practice • In addition to general training, Toronto has developed content specific training. • Training requires officer to spend 39 days in class room • Officer is then capable in working in any area of enforcement

5. Toronto’s Municipal Standards Training for a Generalist Officer re Taxis • Intro to the MLS Division 1 day • Note taking/court protocol 1 day • Intro to Health & Safety ½ day • Defensive driving/fleet safety 1 day • CPR/First Aid 1 day • Officer Safety Awareness 2 days • Alternate Dispute Resolution 3 days • Business Licensing 1 day • Taxi Licensing 1 day • Limousine Licensing 1 day • Undercover Investigations 1 day

6. Ontario Training and Certification Support Associations • Municipal Law Enforcement Officer Association of Ontario (MLEOA) • Ontario Association of Property Standards Officers (OAPSO) • Prosecutors Association of Ontario (POA) • International Association of Transportation Regulators (IATR) • Association of Municipal Managers, Clerks and Treasurers of Ontario (AMCTO)

7. MUNICIPAL LAW ENFORCEMENT OFFICER’S ASSOCIATION OF ONTARIO • Certification Program to be legally designated as a Municipal Law Enforcement Officer • Must pass several courses and be a member in good standing

8. MUNICIPAL LAW ENFORCEMENT OFFICER’S ASSOCIATION OF ONTARIO • Five Training courses 1. Municipal Law Enforcement Foundations • Rules and Admissibility of Evidence, the Justice System, Note Taking, Legal Terms, Report Writing, Understanding Bylaws & Statutes, etc. Examinations are administered with a passing grade of 75%. • 2. Court room preparation for enforcement officers • Program addresses first appearance, adjournments and guilty pleas in the role of prosecutor. Enforcement officer will also be prepared to attend court and present evidence confidently and professionally.

9. MUNICIPAL LAW ENFORCEMENT OFFICER’S ASSOCIATION OF ONTARIO • 3. Part III Host Application • Association will provide training content specific to the needs of the municipality. Training Includes: • Handicapped Permits – How to Identify Fraudulent Permits • Taxi Licensing & Inspection. • Lottery Licensing. • Drafting By-laws. • Mediation. • Motivation. • Workload Assessment and Business Licensing. • Officer Safety / Managing Conflict in the Workplace

10. MUNICIPAL LAW ENFORCEMENT OFFICER’S ASSOCIATION OF ONTARIO • Part IV • Environmental Noise Enforcement • Four-day training program. Provides the officer with an understanding of sound measurement, the relationship between sound waves.  Officer is trained in the utilization of technical equipment required in the application of sound measurement theories.  • Part V • Orders, Tribunals and Hearings

11. Ontario Association of Property Standards Officers • 3 yr certification program • Focuses on Building Code Issues • Training program duplicates some of MLEOA training programs

12. OTHER ASSOCIATIONS • Prosecutors Association of Ontario • International Association of Transportation Regulators • Host annual conferences • Limited training • Duplication of resources to address common issues • Membership and conference fees force municipalities to choose

13. Association of Municipal Managers, Clerks and Treasurers of Ontario AMCTO • Canada’s largest association of government professionals • Has offered several courses/ staff in smaller municipalities support mandate. • AMCTO is administered by paid staff • In recognition of the need to support training and education initiatives for the future, they have established a new enforcement team.

14. AMCTO ONTARIO MUNICIPAL LAW ENFORCEMENT PROJECT TEAM: NEW!!! • New Team has consolidated representatives from each association to form a Municipal Law Enforcement Project Team under the AMCTO Umbrella • The Team will • work together to better coordinate advocacy, networking and training efforts • identify and make recommendations concerning provincial legislation

15. AMCTO MUNICIPAL LAW ENFORCEMENT PROJECT TEAM- OBJECTIVES • encourage networking through websites, newsletters, professional development events • develop and disseminate sample policies, procedures, by-laws • promote consistent regulatory practices throughout the province • recommend training opportunities • Attempt to work with education facilities to establish training programs

16. Questions?

17. MUNICIPAL LICENSING PROJECT TEAM 2007/08 WORKPLAN • Design of AMCTO Training Workshops For Licensing Administrators (to be launched Fall, 2008) • Types and Reason For Licensing • Suspension and Revocation • Licensing Tribunal Hearings • Stakeholder Relations • Customer Service • Inspection and Approval Process • Licensing Legislation • Interpretation of By-laws

18. MUNICIPAL LICENSING PROJECT TEAM2007/08 WORKPLAN • Conducted review of Project Team Mandate • Talent Management • 20-40% turn over in 5-10 yrs • Training Needs • Current scope of work too narrow • Recommended the establishment of a new team