4 Capabilities of Lean Leaders

1. 4 Capabilities of Lean Leaders C1 PROCESS DESIGNER The ability to see all work as a well defined process with pre-specified work and embedded tests to show status C2 PROBLEM SOLVER Those who use problems to trigger rapid, frequent small improvements to bring a process back to expected outcome C3 SHARER One who finds systemic means to talk about improvement successes and failures to encourage continuous improvement C4 TEACHER/MENTOR The ability to direct problem solving in a manner that builds C1, C2 & C3 abilities in other associates

2. Design Process Using SPCA • System: Measurement. HOW MUCH is expected? • How do we know if our process is working? • Are we ahead or behind of what is expected? • Pathway: WHO is responsible for performing this task? • “When it’s everyone’s job, it’s no one’s job”. • Connection: How do we know WHEN to perform task? • What is the “trigger”? • Activity: HOW is the task completed? • Content • Sequence • Timing • Outcome

3. Sample Projects • Turn around time for Neg. Mamo • 5days reduced to 24 hrs • Stroke protocol compliance • <30% improved to >95% long term • Stocking Birthing rooms • Weekly task now part of room changeover • Room stock reduced to < $130 • Room service tray line • Improved PT survey results on food quality • HIM Scanning process • >48 hrs to <8 hours