UST Global Leveraging BAs in client-centric IT services and solutions

1. UST GlobalLeveraging BAs in client-centric IT services and solutions IIBA NW Arkansas Chapter June 21st 2010

2. Agenda Confidential and Proprietary

3. UST Global Overview • UST Global is a U.S.-based company established in 1999 • Part of the Comcraft Group, a $7 billion conglomerate with operations in 50+ countries • Global operations in 18 countries spread across four continents • Focused verticals: Healthcare, Retail & Consumer Goods, Financial Services, Manufacturing, Transportation & Logistics • 7000 + associates across North America, Asia Pacific and Europe • Less than 5% attrition in North America • One of the lowest attrition rates in the industry • Highest Quality Processes and Standards • Certified at CMMI Level 5, PCMM Level 5, BS 7799, ISO 27001 • Fortune 500/Global 1000 clients account for over 95% of revenues • 50+ enterprise accounts in the Fortune 500/Global 1000 • Over 250 associates in NWA . 30 % of workforce are BA’s. Confidential and Proprietary

4. BA ‘s - Unlocking the Business Leverage • BA’s are “catalysts” in the ever evolving IT services landscape • IT organizations are increasingly challenged to provide agile, customized market relevant services and products • BA’s are required now to be collaborators, evangelists, innovators and strategists • BA’s are now coming less from the technical side of the business and are in need to have excellent communication skills, the business acumen • BA’s are needed have leadership skills, crisis management skills, etc… Confidential and Proprietary

5. BA ‘s - Characteristics • Breadth and Depth of Knowledge and Experience • Project Type and Business Area Experience • Business Analysis Planning • Strategic Thinking • Advocate and Advisor • Ability to Learn a new Domain Confidential and Proprietary

6. UST Requirements Elicitation Methodology Confidential and Proprietary

7. When BA’s Aren’t Engaged… Danger, Will Robinson! Confidential and Proprietary

8. UST Global – a BA Centric Organization (The Slide below describes the UST BA Center focus) • Strategic Sourcing • Industry Network • Functional Screen • Competency Development • Resource Evaluation • Curriculum Generation • Competency/Technology Alignment • Thought Leadership • Idea Generation • Industry Best Practice Sharing • Client Best Practice Sharing • Mentorship • Domain Leadership • Point of Escalation Confidential and Proprietary

9. UST BA Competency and Assessment Framework • Using the IIBA’s BABOK (Business Analysis Body of Knowledge), UST has developed a skills competency and assessment scorecard to help identify and tailor training and mentorship needs for business analysts. UST has a framework for BA assessment/mentoring within four primary areas: • Business Knowledge • Analytical Thinking • Technical Prowess • Behavioral Skills Confidential and Proprietary

10. UST BA Competency Building BA Initiation/Training New Associates Orient/Mentor/Develop • UST BA Community • Senior BA support • -Regular Council meetings BA Boot Camp Existing Associates Confidential and Proprietary

11. UST Unique Practices Client University • UST invests in deploying its innovative “Client University” model for Knowledge Management and storage of artifacts for the Client Projects • Benefits: • Effective access to stored domain / system / process knowledge • Formal capture and sharing of knowledge gained through experience through whitepapers and case studies • Better use of expertise and abundance of knowledge artifacts and skills available to client • Shorter learning curve for new members of the organization Confidential and Proprietary

12. When BA’s Are Engaged… They are the ‘secret sauce’ of project success. Confidential and Proprietary

13. Thank You