Chapter 4 Rooms Management and Guest Accounting Applications

1. Chapter 4Rooms Management and Guest Accounting Applications Managing Technology in the Hospitality Industry Fourth Edition (469T or 469)

2. Competencies for Rooms Management and Guest Accounting Applications • Identify features and functions of the rooms management module of a hotel property management system. • Define room status terms and explain the importance of eliminating room status discrepancies in hotel operations. • Explain how managers can use various reports commonly generated by the rooms management module of a hotel property management system. (continued)

3. Competencies for Rooms Management and Guest Accounting Applications (continued) • Identify features and functions of the guest accounting module of a hotel property management system. • Describe the different types of folios that a guest accounting module may use to monitor transactions. • Explain how managers can use various reports commonly generated by the guest accounting module of a hotel property management system.

4. Room Management Module Functions ·  Links front office and housekeeping. ·  Identifies room status. ·  Assists in assigning rooms. ·  Provides in-house guest information. ·  Organizes housekeeping activities. ·  Provides auxiliary services. ·  Generates reports.

5. Room Status Terms ·  Occupied ·  Complimentary ·  On-change ·  Do not disturb ·  Sleep-out ·  Skipper ·  Sleeper ·  Vacant and ready ·  Out-of-order ·  Lock-out ·  DNCO (did not check out) ·  Due out ·  Check-out ·  Late check-out

6. Rooms Management Module Reports · Rooms allotment report · Expected arrival/departure report · Registration progress report · Rooms activity forecast · Actual departures report · Housekeeper assignment report · Housekeeper productivity report · Rooms productivity report · Rooms history report

7. Guest Accounting Module Functions Online charge postings Automatic file updating and maintenance Folio display/printing Electronic controls: ·  Folio handling ·  Account balances ·  Cashier reconciliation ·  Food and beverage guest checks ·  Account auditing ·  Accounts receivable

8. Types of Folios · Individual folios · Master folios · Non-guest folios · Employee folios · Control folios · Semipermanent folios · Permanent folios

9. Guest Accounting Module Reports ·Ledger summary report ·Revenue center report ·Guest check control report ·Transfer report