Lessons Learned:

1. Lessons Learned: 5 Reasons Cloud is CFO Friendly

2. “Cloud Computing” According to Gartner cloud computing is “a style of computing where massively scalable IT-related capabilities are provided ‘as a service’ across the Internet to multiple external customers.” According to Wikipedia - A style of computing in which dynamically scalable and often virtualized resources are provided as a service over the Internet. Users need not have knowledge of, expertise in, or control over the technology infrastructure "in the cloud" that supports them. The concept incorporates infrastructure as a service (IaaS), platform as a service (PaaS) and software as a service (SaaS) as well as Web 2.0 and other recent (ca. 2007–2009) technology trends that have the common theme of reliance on the Internet for satisfying the computing needs of the users.

3. 5 Reasons Cloud is CFO Friendly Better cash flow: Pay-as-you-go model, instead of heavy up-front investment Operating expense flexibility: A cloud expense can be scaled up as business needs arise, or dialed down Minimal risk: Eliminates extensive contracts and on-premise implementations that can go unused and never achieve ROI. With cloud, you only pay for what you use Fewer unexpected surprises: Cloud providers can tell you how much a process or solution will cost Better return on assets: Cost is incurred at time of usage, enabling rapid ROI and ROA

4. TradeCard’s Case Study

5. TradeCard IT by the Numbers TradeCard is a Global Organization Roughly 50% of workforce based overseas.

6. Netsuite Project & Benefits Consolidated multiple back office systems across multiple subsidiaries and locations Oracle financials SAP Excel SalesForce.com Clockware Significantly improved enterprise business intelligence and reporting provided visibility to core metrics by providing real-time dashboards and reports reduced time required to compile board level reports by almost 80% (2-3 week process reduced to less than one week)

7. Netsuite Project & Benefits • Reduced expenses by 60% • eliminated or reassigned 3 FTE • eliminated costs associated with maintaining internal infrastructure, licensing, and support. • Improved service delivery • increased availability • improved and simplified accessibility • reduced complexity • Streamlined multiple core business processes by • leveraging new platform

8. Netsuite Project Challenges Departmental processes Difficult to train and maintain departmental SME IT ultimately responsible Adoption Change is ALWAYS difficult. Periodic process/application review is key. Training is critical.

9. Netsuite Project Challenges • Change Management • Top Level Buy In is crucial • IT cannot drive corporate change – must partner with key stakeholders. • Licensing/Modules • Difficult to fully understand prior to implementation • Negotiate future increases as part of initial contract.

10. Today’s Satellite Office Infrastructure Shenzhen Hong Kong AD DNS DHCP File Serve Backup AD DNS DHCP File Serve Backup AD DNS DHCP File Serve Backup Sri Lanka Taiwan AD DNS DHCP File Serve Backup AD DNS DHCP File Serve Backup

11. IT Current Role Has evolved from a cost center to a strategic business partner Support Growth Align with corporate direction Foster Innovation Optimize service delivery Increase functionality Improve availability Lower Operating Costs Reduce Risk Cost Risk Complexity Availability Functionality Productivity

12. TradeCard Walking the Walk Netsuite – ERP - Financials, CRM, SFA, HR Google Apps – Enterprise Collaboration - Google Docs, Sites Hosted Microsoft Exchange – Email, Calendar Contactual – Contact Center – IVR, Voice, Chat Current Cloud Solutions