eEUROPE ACTION PLAN AND i2010 INITIATIVE: Examples and good practices

1. eEUROPE ACTION PLAN AND i2010 INITIATIVE: Examples and good practices European Commission and Albanian National Agency on Information Society Tirana (AL), 18 March 2009 Morten Meyerhoff Nielsen

2. OUTLINE • Background • EC ICT policy focus • EC initiatives • Current national policy focus in Europe • Goals • eGovernment influences and trends • Seven 2020 ICT trends • Good practice will be highlighted throughout (see www.epractice.eu)

3. BACKGROUND (1) • Internet and information networks have played a central role on the EC agenda since 1979 • The role has often been: • Technical, not political determined • Problems, related to implementation, have been experienced • TIMELINE COMPETITIVENESS 2010 AN EFFICIENT EU incl. PAs 2001-2005 1998- GLOBAL ASPECTS 1996-1997 TECHNICAL ASPECTS 1993-1994 TECHONOLOGY AS AN OPPORTUNITY 1979 TECHNOLOGY AS A THREAT

4. BACKGROUND (2) • Delors White Paper on growth competitiveness and employment: The challenges and the ways forward into the 21st century (1993) • Focus on: • A healthy economy • An open economy • A decentralised economy • A more competitive economy • An economy, characterised by solidarity

5. BACKGROUND (3) • Bangemann Report: Europe and global Information Society - recommendations to the European Council (1994) • Focus on: • Market for businesses • Market for SMEs • Market for consumers • Audio-visual markets • 10 applications developed: Teleworking, Distance learning, Network for universities and research centres, Telematic services for SMEs, Road traffic management, Air traffic control, Health care networks, Electronic tendering, Trans-European public administration networks, City information networks

6. EC ICT POLICY FOCUS • Relevant EU/EC Information society policies • Innovation • eInclusion • eHealth • eGovernment • eBusiness • ICT and sustainable development • Privacy, safety, and security • Transport and ICT • Quality of life • International cooperation • Most relate, to some extent, to public administration work/ mandate, especially: • Economic growth, jobs, and competitiveness • Conditions for business • Relationships with other states, and across borders • Relationships with citizens • Democratic processes, access to services, and inclusion • Quality of life

7. EC INITIATIVES (1) • Lisbon Agenda (2000) Objectives of growth, employment, and making the EU the most knowledge-competitive society by 2010 • eEurope 2002 and 2005, Action Plan (2002 and 2005) An information society for all • Dynamic, secure and accessible services and content (eGovernment, eHealth, eLearning, eBusiness) • Broadband infrastructure and security at competitive prices • Good practice exchange and benchmarking

8. EC INITIATIVES (2) • i2010 A European information society for growth and employment (2005-2010) • Single EU information space • Investment and innovation in research • Inclusion, better services, and quality of life • IDABC Interchange of Data between Administration, Business and Citizens (ongoing) • 12 benchmark services for citizens • 8 benchmark services for business • CIP Competitiveness and Innovation Programme (2007-2013)

9. NATIONAL POLICY FOCUS • IPTS Social Computing Study identified trends in: • Government/eGovernment • Health/eHealth • Inclusion/eInclusion • Learning/eLearning • Trends identified in European and National policy documents • Aim to identify any links between existing policy trends and social computing/Web 2.0

10. NATIONAL POLICY TRENDS AND OBSERVATIONS • Review of c. 45 trends in 4 domains • Review lead to common observations e.g. • Interoperability, standards and architecture • Privacy and data protection • ICT know-how • Development of technology • Emerging standards and new types of service delivery channel.

11. NATIONAL POLICY CROSS DOMAIN TRENDS (1) • Greater transparency/ accountability of the public sector • Improved accessibility of public services • Improvement of efficiency and value for money (cost-benefit) in the public sector • Improvement of quality and effectiveness of the public sector • New ways of organising the public sector, new models of governance, new stakeholders

12. NATIONAL POLICY CROSS DOMAIN TRENDS (2) • Stronger evidence based policy (e.g. by using the ‘wisdom of the crowd’) • Citizens’ empowerment, expression of diversity, choice • Improved digital competencies/ bridging the digital divide • Enhancement of independent living, self-organisation and autonomy of citizens (e.g. assisted living)

13. Governance • Users as citizens, entrepreneurs, and voters • Dilemma: Balance between interests and transparency • Effectiveness • Users as consumers • Dilemma: The public sector cannot choose its ’customers’ • Efficiency • Users pay tax • Dilemma: ’More for less’ Goals

14. eGOVERNMENT INFLUENCES • Globalisation • Ageing • Immigration • Resources • Skills • Innovation • Etc.

15. eGOVERNMENTINFLUENCES AND TRENDS - OVERVIEW

16. eGOVERNMENT TRENDS (1) • Effectiveness and efficiency • Evaluation criteria • Assessment • Processes • Resources • Creative use of resources • eGovernance • Management and organisational culture • eSkills and eCompetences • Openness to new principles • Communication and interaction • How stakeholders interact with public administration

17. Kadaster-on-line • Kadastral information online • Kadaster (NL) • 2005 Theme 3 @ Service Use • Online access to land registry products through national up-to-date land registry information • 6,000 registered clients and 45,000 users • Provide significant value-adding service extensions

18. German Administration Services Directory DVDV • 2007 Theme 4 @ Effective and efficient administration • Open Internet protocols allowing for cross-organisational, paperless processes • Reduce errors for 5,200 civil registration agencies • €1,3 million saved per month in the City of Bremen on a €300.000 investment over 3 years plus €250,000 in annual operation costs

19. One-stop-shop for Hotel Restaurant Café licences HoReCa1 • 2007 Theme 1 @ Better public services for growth and jobs • Single access to 18 authorities • Possible cost reduction on national level €30,2 mill • Instrument to foster start-ups

20. eGOVERNMENT TRENDS (2) • Interoperability, standards and architecture • Privacy and data protection • ICT know-how • Technology development • New standards • New types of service delivery channels (e.g. multi-channel) • Organisation and management • Public sector organisation • Processes and structures • Holistic innovation • New stakeholders • Intermediates • Devolution and subsidiarity

21. EID • Electronic Invoicing in Denmark • Agency of Governmental Management (DK) • 2005 Theme 2 @ Government Readiness • Public private partnership • 15 million transactions a year • €120-150 million saved per year • Secure technology, with wide-ranging back office innovations

22. Mypage Self-service Citizen Portal • Mypage • 2007 Theme 2 @ Participation and transparency • Good example of interoperable architecture to self-organise the demand of eServices • 200 services from more than 40 public administrations • More than 200,000 registered citizens

23. eGOVERNMENT TRENDS (3) • eParticipation • eDemocracy • eInclusion • Stakeholders and intermediates • ICT and technology development • R&D • User driven innovation • How administrations/structures/organisations work

24. eGOVERNMENT TRENDS (4) • Empowerment • Citizen centric • Freedom of information • Transparency • Access and direct communication • Choice

25. KSI ZUS • Complex Computer System (KSI) for the Social Insurance Institution (ZUS) in Poland • Social Insurance Institution (PL) • 2005 Theme 1 @ The Right Environment • Pension reform, multi-channel, secure system for filing pension (C2G, B2G) • Allows intermediaries to work on behalf of citizens and businesses • Over 250 million documents are processed each year. 90% of them involve eFiling

26. ROS • Revenue Online Service • ROS, Revenue Commissioners (IE) • 2005 Theme 4 @Impact • Free, secure, confidential and easy to use 24/7 • 1.1 million returns filed with € 8.3 billion in payments (2004) • Allowed staff resources to be moved to important compliant and investigative work

27. Besancon.clic • Besanc.clic • 2007 Theme 3 @ Social impact and cohesion • Reducing the digital gap by financing IT equipment for primary schools in Besançon and the Greater Besançon • Targets: The education system, youth, elderly, and/or disabled people • Clear planning of basic IS objectives, PPPs and collaboration with the central government

28. 6) Production & use of ICT For public sector transforma-tion & innovation 4) Participative policy making Creating participative value 2) Performance governance Process & practices used by agents producing value Seven 2020 ICT trends 7) Public value governance Creating public value 3) Personalised service production Creating personal or private value 5) Trust: Privacy and protection The sine qua non of all other eGover-nance transforma-tions Outward facing: effectiveness 1) Plural & partnership governance Structures, roles & relationships of agents producing value Inward facing: effici-ency

29. FOR FURTHER INFORMATION Morten Meyerhoff Nielsen Danish TechnologicalInstitute Policy and Business Analysis Gregersensvej 2630 Taastrup Denmark eMail: morten.meyerhoff.nielsen@teknologisk.dk Web: www.teknologisk.dk Tel: +45 7220 2676 Fax: +45 7220 2707