FMIS 3141: Business Communications

1. FMIS 3141: Business Communications Final Exam Review And Example Questions

2. Business Communication Foundations Chapter 1

3. The sender and receiver have equal responsibility for achieving the goals of business communication. • True • False

4. Office politics may be positive or negative. • True • False

5. A sender’s credibility is based solely on the content of his/her message? • True • False

6. Multiple Choice It was nearly 2 am when Jaynell Washington arrived at her hotel coffee shop, she was told it was closed. Disappointed, she went to her room. About 15 minutes later, the desk clerk brought by a plate of cheese and fresh fruit. The clerk refused the tip and no food charge was added to her bill. By doing more than was expected, the desk clerk helped achieve the business communication goal of:

7. Which business communication goal? • Receiver understanding • Receiver response • Favorable relationship • Organizational goodwill

8. Correspondence Applications Chapter 6-9

9. The return address in a personal business letter consists of a writer’s name, the writer’s mailing address and the date. • True • False

10. A sales appeal is inappropriate in an unsolicited positive or neutral news message? • True • False

11. The friendly close should not include anything that reminds the receiver of negative information given in the message. • True • False

12. A call to action ends most persuasive messages • True • False

13. Multiple Choice The letter format in which a subject line is standard rather than supplementary is the …

14. … has standard subject line. • Full block format • Modified block format • Modified block with indented paragraphs • Simplified format

15. Multiple Choice The direct plan is used for positive and neutral business messages because …

16. Because the direct plan ... • Is adaptable to letters, memos, and email • Messages are brief • Places the main idea early attracts reader’s attention • Is best for building goodwill with receiver

17. Multiple Choice The negative information section of a negative message should …

18. Negative information should... • Be placed in a separate paragraph • Avoid saying what can be done • Come immediately after the logical explanation • Offer an apology

19. Multiple Choice Which of the following methods is the proper sequence for a persuasive message plan?

20. Persuasive message plan … • Action, Interest, Attention, Desire • Attention, Desire, Interest, Action • Attention, Interest, Desire, Action • Interest, Attention, Desire, Action

21. Job Applications Chapter 16-17

22. A targeted resume is less powerful than a general resume. • True • False

23. Employers are more interested in your previous job responsibilities than your job achievements. • True • False

24. Since the purpose of an application letter and resume is to obtain an interview, you should ask for it directly in the cover letter. • True • False

25. The internet is one good source to learn about a company or organization before an interview. • True • False

26. Multiple Choice The primary purpose of networking contacts is to …

27. Networking contacts ... • Ask for help in finding a job • Ask them to serve as a reference for your resume • Leave a resume with them • Seek their guidance and advice

28. Multiple Choice Which of the following is the best content for an answer to the question, “What do you consider to be your strengths?”

29. Your strengths … • Cite your academic record and achievements • Live 3 to 5 specific abilities and how they served you in the past • Refer to your work-related accomplishments • Relate your skills and knowledge the job requirements

30. Interview Questions and Composing Messages Skills Tests

31. Interview Questions and S/TAR Technique

32. Composing Messages • Format messages correctly • Use appropriate organizational strategy • Maintain “YOU-focus” • Professional and polished prose style