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Performance Measurement: Defining Results Tutorial #1 for AmeriCorps*VISTA

Performance Measurement: Defining Results Tutorial #1 for AmeriCorps*VISTA. This tutorial will cover:. Uses of Performance Measurement Performance Measurement Requirements Introduction to the Project Plan Performance Measurement Six Steps

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Performance Measurement: Defining Results Tutorial #1 for AmeriCorps*VISTA

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  1. Performance Measurement: Defining ResultsTutorial #1 for AmeriCorps*VISTA

  2. This tutorial will cover: • Uses of Performance Measurement • Performance Measurement Requirements • Introduction to the Project Plan • Performance Measurement Six Steps • What are Results? Output,Intermediate Outcome, End Outcome • Results Examples • Additional Resources

  3. Uses of Performance Measurement • Internal program assessment and improvement • Fundraising • Communicating with stakeholders • Project monitoring and technical assistance • Corporation reports and publications

  4. Performance Measurement Requirements

  5. Performance Measurement Requirements • One project plan containing one or more goals

  6. Performance Measurement Requirements • One project plan containing one or more goals • Identify activities and results for each goal

  7. Performance Measurement Requirements • One project plan containing one or more goals • Identify activities and results for each goal • Results are written as outputs, intermediate outcomes, or end outcomes

  8. Performance Measurement Requirements • One project plan containing one or more goals • Identify activities and results for each goal • Results are written as outputs, intermediate outcomes, or end outcomes • Label 3-5 of these results as “performance measures”

  9. Performance Measurement Requirements • One project plan containing one or more goals • Identify activities and results for each goal • Results are written as outputs, intermediate outcomes, or end outcomes • Label 3-5 of these results as “performance measures” • One Output

  10. Performance Measurement Requirements • One project plan containing one or more goals • Identify activities and results for each goal • Results are written as outputs, intermediate outcomes, or end outcomes • Label 3-5 of these results as “performance measures” • One Output • One Intermediate Outcome

  11. Performance Measurement Requirements • One project plan containing one or more goals • Identify activities and results for each goal • Results are written as outputs, intermediate outcomes, or end outcomes • Label 3-5 of these results as “performance measures” • One Output • One Intermediate Outcome • One End Outcome

  12. Performance Measurement Requirements • One project plan containing one or more goals • Identify activities and results for each goal • Results are written as outputs, intermediate outcomes, or end outcomes • Label 3-5 of these results as “performance measures” • One Output • One Intermediate Outcome • One End Outcome • Identify indicators, targets, and instruments for each performance measure

  13. AmeriCorps*VISTA Project Plan

  14. AmeriCorps*VISTA Project Plan

  15. AmeriCorps*VISTA Project Plan

  16. AmeriCorps*VISTA Project Plan

  17. Performance Measurement Six Steps Performance measurementis a six-step process forregularly measuringyour program results.

  18. 1. Develop Logic Model & Project Plan Performance Measurement Six Steps

  19. 1. Develop Logic Model & Project Plan Performance Measurement Six Steps The logic model describes your AmeriCorps*VISTA project.Use it to identify your project activities and what you will measure to gauge the success of your project.

  20. 1. Develop Logic Model & Project Plan 2. DevelopPM Plan Performance Measurement Six Steps

  21. Performance Measurement Six Steps Identifying your data sources and data collectors.Determine a timeline for data collection, analysis, and reporting 1. Develop Logic Model & Project Plan 2. DevelopPM Plan

  22. 1. Develop Logic Model & Project Plan 2. DevelopPM Plan 3. Developand Test Instruments Performance Measurement Six Steps

  23. 1. Develop Logic Model & Project Plan 2. DevelopPM Plan Performance Measurement Six Steps Adapt existing instruments or develop your own; pilot test to make sure instruments collect valid, appropriate information 3. Developand Test Instruments

  24. 1. Develop Logic Model & Project Plan 2. DevelopPM Plan Performance Measurement Six Steps 3. Developand Test Instruments 4. CollectData

  25. 1. Develop Logic Model & Project Plan 2. DevelopPM Plan Performance Measurement Six Steps Go out and collect your data (e.g., fill out attendance sheets, administer surveys, conduct interviews) 3. Developand Test Instruments 4. CollectData

  26. 1. Develop Logic Model & Project Plan 2. DevelopPM Plan Performance Measurement Six Steps 5. AnalyzeData 3. Developand Test Instruments 4. CollectData

  27. 1. Develop Logic Model & Project Plan 2. DevelopPM Plan Performance Measurement Six Steps Aggregate and analyze data; generate summary info (totals, averages, etc) 5. AnalyzeData 3. Developand Test Instruments 4. CollectData

  28. 1. Develop Logic Model & Project Plan 6. ReportResults 2. DevelopPM Plan Performance Measurement Six Steps 5. AnalyzeData 3. Developand Test Instruments 4. CollectData

  29. 1. Develop Logic Model & Project Plan 6. ReportResults 2. DevelopPM Plan Performance Measurement Six Steps Write progress report; include your performance measurement results 5. AnalyzeData 3. Developand Test Instruments 4. CollectData

  30. 1. Develop Logic Model & Project Plan 2. DevelopPM Plan Performance Measurement Six Steps 6. ReportResults 5. AnalyzeData 3. Developand Test Instruments 4. CollectData

  31. 1. Develop Logic Model & Project Plan 2. DevelopPM Plan Performance Measurement Six Steps 6. ReportResults ContinuousProgramImprovement 5. AnalyzeData 3. Developand Test Instruments 4. CollectData

  32. 1. Develop Logic Model & Project Plan 2. DevelopPM Plan Performance Measurement Six Steps 6. ReportResults ContinuousProgramImprovement 5. AnalyzeData 3. Developand Test Instruments 4. CollectData

  33. What Are Results?

  34. What Are Results? Outputs and outcomes your AmeriCorps*VISTA project hopes to achieve by engaging in service activities

  35. What Are Results? Outputs and outcomes your AmeriCorps*VISTA project hopes to achieve by engaging in service activities • Outputs: Services delivered and products completed by VISTA members

  36. What Are Results? Outputs and outcomes your AmeriCorps*VISTA project hopes to achieve by engaging in service activities • Outputs: Services delivered and products completed by VISTA members • Outcomes: Changes or benefits that occur as a result of services delivered

  37. What Are Results? Outputs and outcomes your AmeriCorps*VISTA project hopes to achieve by engaging in service activities • Outputs: Services delivered and products completed by VISTA members • Outcomes: Changes or benefits that occur as a result of services delivered • Intermediate Outcomes: Changes that are short of the “final” result you hope to achieveeach year

  38. What Are Results? Outputs and outcomes your AmeriCorps*VISTA project hopes to achieve by engaging in service activities • Outputs: Services delivered and products completed by VISTA members • Outcomes: Changes or benefits that occur as a result of services delivered • Intermediate Outcomes: Changes that are short of the “final” result you hope to achieveeach year • End Outcomes: The most significantchanges that your AmeriCorps*VISTAproject hopes to achieve each year

  39. Scenario for Example Results • Community-based organization (CBO)has existing mentoring program, butfaces challenges in recruiting and retaining volunteer mentors. • CBO unable to deliver high-quality service to youth. • VISTA members will serve with CBO to develop system to recruit, train and support volunteer mentoring program.

  40. Outputs • Position descriptions for volunteer mentors • Written procedures for screening volunteermentors • Tracking database • Training curriculum for new volunteer mentors • Written procedures to provide ongoing support to volunteer mentors • Agency staff complete training in new systems and procedures Outputs answer the question, “How much service did we do?” They do NOT answer the question, “What changed as a result of the service?”

  41. Intermediate Outcomes • Trained agency personnel demonstrate understanding of how to use new system and procedures (new knowledge and skills). • Agency personnel use new systems and procedures to recruit, train, and support volunteer mentors (changes in behavior). Intermediate outcomes are important milestones on the way to achieving end outcomes. Achieving intermediate outcomes can lead to attaining end outcomes.

  42. End Outcomes • More youth are served by volunteer mentors under the new system than were served under the previous system (increased organizational capacity). • More youth experience a close and stable relationship with a caring adult, because a greater proportion of volunteer mentors complete their service commitments (improved quality of service). End outcomes are changes that reflect the overarching goals of your AmeriCorps*VISTA project.

  43. Additional Resources: • Contact your CNCS State Office • Contact Project STAR • www.projectstar.org • 1-800-548-3656 • star@aiweb.com

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