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Results from the Performance Management Survey

Results from the Performance Management Survey Prepared by Janice Rouiller and Laura Stouffer, SAIC and Joe Wolski, OQM 9 May 2005. Table of Contents. Survey Background……….…………………………………………………………...3 Respondent Information…………………………………………………………….…7

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Results from the Performance Management Survey

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  1. Results from the Performance Management Survey Prepared by Janice Rouiller and Laura Stouffer, SAIC and Joe Wolski, OQM 9 May 2005

  2. Table of Contents • Survey Background……….…………………………………………………………...3 • Respondent Information…………………………………………………………….…7 • Perceptions of Cycle 3 PM Implementation………………………………………..15 • Perceptions of Needs for Cycle 4…………………………………………………...52 • Organizational Climate Perceptions………………………………………………...68 • Organizational Climate Perceptions by Program Area……………………………78 • Organizational Climate Perceptions by Role………………………………………84 • Customer Scorecard Ratings………………………………………………………..88 • Summary of Comments..…………………………………………………………...101 • Summary………..……………………………..………..…………………………...105 • Appendix - Individual Comments from Survey…………………………….……..111

  3. Survey Background

  4. Purpose • Administer a customized version of the ORS Customer Scorecard to: • Gather feedback on past Performance Management (PM) implementation efforts • Collect needs assessment information to tailor the on-going implementation of PM • Gather data on the required Customer Scorecard dimensions • Collect organizational culture change information for the Evaluation Study

  5. Methodology • Administer the survey at the completion of the third cycle of Performance Management implementation on an organization-wide basis • Which occurred in February 2005 • Designed and tested web survey during February 2005 • Survey went “live” on 3 February, 2005 • Email requests sent to all PM Team Leaders, Members, and additional senior ORS/ORF managers • First reminder email sent 17 February 2005 • Closed survey field period 24 February 2005 • Data file sent to contractor for analysis

  6. Survey Distribution Number of email recipients 186 Number of respondents 41 Response Rate 22%

  7. Respondent Information

  8. Respondents by Role N = 45 Number of Respondents Note: Multiple responses allowed.

  9. Respondents by Organization N = 41 Number of Respondents

  10. Respondents by Program Area N =41 Number of Respondents

  11. Experience with the PM Process N = 41 N = 40 N = 40 N = 36 N = 35 Percent “Yes”

  12. Approximately what percent of time did you spend on PM-related activities during FY04? N = 41 Number of Respondents Percent of time Spent

  13. On average, how often did your PM team meet during FY04? N = 41 Number of Respondents How Often PM Team Met

  14. To what extent did your team members work between meetings to implement PM? N = 41 Mean = 6.71 Median = 6.5 To No Extent To a Great Extent

  15. Perceptions of Cycle 3 PM Implementation (January 2004 - January 2005)

  16. How helpful did you find the following in implementing PM? Not at all Helpful Extremely Helpful Mean Ratings

  17. How helpful did you find the following tools in implementing PM? N = 41 N = 41 N = 40 N = 41 N = 41 N = 41 N = 38 Not at all Helpful Extremely Helpful Mean Ratings

  18. How helpful did you find the following tools in implementing PM? Listings of the Services Hierarchy N = 41 Mean = 5.46 Median = 6 Not at all Helpful Extremely Helpful

  19. How helpful did you find the following tools in implementing PM? Performance Management Plan (PMP) Template N = 41 Mean = 7.15 Median = 8 Extremely Helpful Not at all Helpful

  20. How helpful did you find the following tools in implementing PM? Strategy Mapping N =40 Mean = 6.29 Median = 7 Not at all Helpful Extremely Helpful

  21. How helpful did you find the following tools in implementing PM? Measures Roadmap Template N = 41 Mean = 6.18 Median = 7 Not at all Helpful Extremely Helpful

  22. How helpful did you find the following tools in implementing PM? Initiative Roadmap Template N = 41 Mean = 6.25 Median = 7 Not at all Helpful Extremely Helpful

  23. How helpful did you find the following tools in implementing PM? Measures Reporting Form N = 41 Mean = 5.88 Median = 7 Not at all Helpful Extremely Helpful

  24. How helpful did you find the following tools in implementing PM? PM Presentation Template for Conference N = 38 Mean = 6.52 Median = 8 Not at all Helpful Extremely Helpful

  25. How helpful did you find the following data analysis services in implementing PM? N = 41 N = 41 N = 40 N = 41 N = 41 Extremely Helpful Not at all Helpful Mean Ratings

  26. How helpful did you find the following data analysis services in implementing PM: Design of Data Collection Forms N = 41 Mean = 5.38 Median = 5.5 Not at all Helpful Extremely Helpful

  27. How helpful did you find the following data analysis services in implementing PM: Establishing Data Collection Methodologies N = 41 Mean = 6.00 Median = 7 Not at all Helpful Extremely Helpful

  28. How helpful did you find the following data analysis services in implementing PM: Graphing Data N = 40 Mean = 6.06 Median = 7 Not at all Helpful Extremely Helpful

  29. How helpful did you find the following data analysis services in implementing PM: Process Behavior Chart Analysis N = 41 Mean = 5.86 Median = 7 Not at all Helpful Extremely Helpful

  30. How helpful did you find the following data analysis services in implementing PM: ORS Customer Scorecards N = 41 Mean = 6.45 Median = 7 Not at all Helpful Extremely Helpful

  31. How helpful did you find the following communication vehicles in implementing PM? N = 40 N = 40 N = 40 Not at all Helpful Extremely Helpful Mean Ratings

  32. How helpful did you find the following communication vehicles in implementing PM: Performance Management Website N = 40 Mean = 4.78 Median = 4 Not at all Helpful Extremely Helpful

  33. How helpful did you find the following communication vehicles in implementing PM: PM Related Emails from OQM N = 40 Mean = 5.74 Median = 6 Not at all Helpful Extremely Helpful

  34. How helpful did you find the following communication vehicles in implementing PM: PM Conference N = 40 Mean = 5.44 Median = 6 Not at all Helpful Extremely Helpful

  35. How helpful did you find assistance from the following groups in implementing PM? N = 39 N = 40 N = 38 N = 38 Not at all Helpful Extremely Helpful Mean Ratings

  36. How helpful did you find assistance from the following groups in implementing PM? OQM Staff N = 39 Mean = 6.38 Median = 8 Not at all Helpful Extremely Helpful

  37. How helpful did you find assistance from the following groups in implementing PM? PM Consultants N = 40 Mean = 7.97 Median = 9 Not at all Helpful Extremely Helpful

  38. How helpful did you find assistance from the following groups in implementing PM? Other PM Teams N = 38 Mean = 4.96 Median = 6 Not at all Helpful Extremely Helpful

  39. How helpful did you find assistance from the following groups in implementing PM? Your Supervisor N = 38 Mean = 7.82 Median = 8 Not at all Helpful Extremely Helpful

  40. Immediate Supervisor Involvement in PM Mean Ratings N = 38 To a Great Extent To no Extent N = 39 Extremely Helpful Not at all Helpful

  41. What extent was your immediate supervisor involved in your PM process during this PM cycle? N = 38 Mean = 7.53 Median = 8 To No Extent To a Great Extent

  42. How helpful was the involvement of your immediate supervisor in PM related matters during this cycle? N = 39 Mean = 7.60 Median = 8 Not at all Helpful Extremely Helpful

  43. To what extent have your knowledge/skills/abilities (KSAs) improved in the following areas during this PM cycle? N = 38 N = 40 N = 40 N = 40 N = 39 N = 38 N = 39 N = 38 To No Extent To a Great Extent Mean Ratings

  44. To what extent have your knowledge/skills/abilities (KSAs) improved in the following areas during this PM cycle? Balanced Scorecard Approach to PM N = 38 Mean = 6.03 Median = 7 To No Extent To a Great Extent

  45. To what extent have your knowledge/skills/abilities (KSAs) improved in the following areas during this PM cycle? Methods to Gather Data N = 40 Mean = 6.18 Median = 7 To No Extent To a Great Extent

  46. To what extent have your knowledge/skills/abilities (KSAs) improved in the following areas during this PM cycle? Methods to Analyze Data N = 40 Mean = 5.68 Median = 7 To No Extent To a Great Extent

  47. To what extent have your knowledge/skills/abilities (KSAs) improved in the following areas during this PM cycle? Presentation Preparation and Delivery N = 40 Mean = 5.54 Median = 7 To No Extent To a Great Extent

  48. To what extent have your knowledge/skills/abilities (KSAs) improved in the following areas during this PM cycle? Working in a Team N = 39 Mean = 5.54 Median = 6 To No Extent To a Great Extent

  49. To what extent have your knowledge/skills/abilities (KSAs) improved in the following areas during this PM cycle? Using Excel N = 38 Mean = 5.03 Median = 6 To No Extent To a Great Extent

  50. To what extent have your knowledge/skills/abilities (KSAs) improved in the following areas during this PM cycle? Using PowerPoint N = 39 Mean = 4.79 Median = 5 To No Extent To a Great Extent

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