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California SMS Text-to-9-1-1

California SMS Text-to-9-1-1. SMS Text-to-9-1-1 Pilots. Pilots in four locations in California Began testing in November 2013 All pilots tested by end of February 2014 Evaluate pilots February to April 2014 Final report May 2014 Testing with Verizon Wireless only.

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California SMS Text-to-9-1-1

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  1. California SMS Text-to-9-1-1

  2. SMS Text-to-9-1-1 Pilots • Pilots in four locations in California • Began testing in November 2013 • All pilots tested by end of February 2014 • Evaluate pilots February to April 2014 • Final report May 2014 • Testing with Verizon Wireless only

  3. Short Message Service (SMS) Text-to-9-1-1 Text Flow CSU Long Beach PD IP Internet web service (GEM911) Text Control Center (TCC) Web Browser Verizon Wireless SMSC Downey PD CAMA Legacy SR Standard TTY Butte County Sheriff CSU Chico PD Chico PD NG IP SR Existing IP Media Gateway IP Connection Long Beach PD IP Circuit with TTY gateway at PSAP TTY Gateway POC

  4. Emergency E911 Phase I Location • Cell Sector Assigned to Fixed MSAG Address • Each Cell Sector (e.g. A, B, C) can be Assigned to Specific PSAP’s • Commercial LBS – Coarse Location • Calculated by Center Point of the Sector RF Footprint • No street address Information just X/Y • Each RF Center Point (e.g. 1, 2, 3) can be Assigned to Specific PSAP’s Phase I* (E911) vs. Commercial (SMS911) A B C *based on the Verizon Wireless network

  5. SMS-to-9-1-1 via Web Portal CSU Long Beach Police Department • Initial testing completed November 20, 2013 • Requires PSAP to have internet access • A separate web portal is open and monitored for incoming text messages • Provides map display of coarse location • Routes outside of the Legacy Selective Router

  6. SMS-to-9-1-1 via Web Portal cont. GEM9-1-1 Web pilot conducted with Verizon/ TCS at CSU Long Beach Police Department • No additional CAMA or IP trunking required • Session-like (like Instant Message) experience for call taker • Call taker may handle more than one text session at a time • Limited transfer capability (primary only) • Location information limited, will receive commercial coarse location, (centroid of cell sector) • Currently no language interpretation available

  7. SMS-to-9-1-1 via Standard TTY/TDD Downey Police Department • Initial testing completed January 8, 2014 • Requires no additional equipment at the PSAP • SMS text sessions display as TTY/TDD calls do today (Baudot tones activate the TTY screen on 9-1-1 CPE) • Routes through the existing Legacy Selective Router • ALI screen displays the coarse caller location (X/Y only, no street information)

  8. SMS-to-9-1-1 via Standard TTY/TDD cont. Standard TTY/TDD pilot conducted with Verizon/TCS at Downey Police Department • CPE adjustments may be required • Uses a 9-1-1 trunk during the entire text session • Transfers work the same as transferring a TTY call • No language interpretation at this time • Difficult for one call taker to handle more than one SMS text to 9-1-1 TTY session • Ability to use canned messages • One way transmission (half duplex)

  9. SMS-to-9-1-1 via IP Interface Butte County Sheriff’s Department, CSU Chico, and Chico Police Department • Requires IP capable CPE and IP network connectivity • Direct integration with CPE • Routes via the new NG9-1-1 IP Selective Router • Text will be delivered over the NG9-1-1 IP circuits not via a CAMA trunk • Scheduled to test early February 2014

  10. SMS-to-9-1-1 via TTY/TDD with Gateway Long Beach Police Department • Not commercially available at this time (vendor Proof of Concept) • Requires Gateway at the PSAP (to covert from IP toBaudotat the PSAP) and IP network connectivity • Calls display as TTY/TDD calls do today • ALI screen displays the coarse (X/Y) caller location • Routes outside of the Legacy Selective Router • Does not use a 9-1-1 trunk/requires trunk card • Potentially improves SMS text quality (digital to analog at PSAP) • Testing scheduled for Mid February 2014

  11. Basic SMS-to-9-1-1 TTY ALI Screen (562) 665-0182 11:04 01/13 SMS TEXT 845 W911   (562) 511-7330 VZW DOWNEY P.D. WIRELESS QUERY CALLER FOR LOCATION LAT 33.94129500 LON-118.134248 METERS 1552 PERCENT 075 TTY : [BAUDOT] TEST TEXT CALL GA TRANSFER ME TO FIRE DEPT GA 9-1-1 need police fire ambulance q gaI NEED THE FIRE DEPT GA

  12. SMS Text-to-9-1-1 Pilot Evaluation • Cost and Procurement (one time and ongoing) • Network Requirements (CAMA vs IP bandwidth) • User experience • Overall system features and functionality • Bounce back message scenarios • Location accuracy and ability to update (rebid) • Time to receive text and text duration • Reporting capabilities • Transfer capabilities

  13. QUESTIONS

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