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SMS to 9-1-1 Verizon Wireless – Partnered w/TCS January 31, 2013

SMS to 9-1-1 Verizon Wireless – Partnered w/TCS January 31, 2013. SMS911 Overview – Fully Deployed Solution. Uses single short code: “911” PSAP “Opt-In” PSAP must explicitly Opt In Completes text capability questionnaire (outlines options & requirements)

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SMS to 9-1-1 Verizon Wireless – Partnered w/TCS January 31, 2013

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  1. SMS to 9-1-1 Verizon Wireless – Partnered w/TCSJanuary 31, 2013

  2. SMS911 Overview – Fully Deployed Solution • Uses single short code: “911” • PSAP “Opt-In” • PSAP must explicitly Opt In • Completes text capability questionnaire (outlines options & requirements) • Sends VZW SMS to 911 request letter (triggers Federal liability protection) • In PSAP Opt Out areas, texter receives bounce back message to make voice call to 911 • Routes SMS to appropriate PSAP based on coarse location information • Provides PSAP with cell site RF center latitude & longitude • Precise location needs commercial app “Location Agent” & location feature turned “on” • Location Agent only available on selected handsets • Supports two-way messaging between PSAP & texter • The solution will be available to valid subscribers with a text-capable phone and service plan that includes text messaging. • Solution is not limited to deaf or hard of hearing customers.

  3. SMS to 9-1-1 Service Network Verizon VZW SMS911 Gateway (hosted by TCS) PSAP LoST Server GEM 911 PSAP Determination PSAP Web GW SMS-911 Server SMSC Direct Circuit Direct IP GW PSAP Subscriber LBS Converts To SS7/TDM TTY GW SR Phase II PSAP ALI

  4. Key Features SMS to TTY (Legacy) • SMS converted to TTY before sent to public safety 911 network • TTY messages sent to PSAP Selective Router • PSAP should bid ALI with ESRK/P-ANI for location of the subscriber SMS to PSAP via Web Browser/GEM 911 (Transitional) • PSAP must have public internet connectivity from workstations • Firewall considerations • PSAP workstations must have web browser capability (IE 8, Chrome or Firefox) • Including Java script permissions • PSAP is responsible for CPE equipment (upgrades/maintenance/technical support) SMS to PSAP via Direct IP (NG911/i3) • PSAP installs dedicated and redundant IP circuits to SMS911 Gateway at own expense • PSAP premise equipment must be capable of receiving/processing IP messages

  5. Platform – GEM 9-1-1 Screen Shot LAT/LONHUNC is Graphically Represented by the Size of the Circle New Incoming Messages Active Sessions Other Call Takers’ Sessions Transfer PSAP: XYZ County Drop-down with Canned Responses, or Free Type

  6. Process Overview Deployment Complete PSAP Training Network cutover And monitor Field Testing Testing Sign off Kick Off Meeting VZW/PSAP/VSW Develop Network Requirements Network Ready? PSAP requests info on TXT to 911 VZW sends Acknowledgement Letter VZW Sends Questionnaire PSAP Responds to Questionnaire PSAP Requests for Service

  7. Process Overview Deployment Complete PSAP Training Network cutover And monitor Field Testing Testing Sign off Kick Off Meeting VZW/PSAP/VSW Develop Network Requirements Network Ready? PSAP requests info on TXT to 911 VZW sends Acknowledgement Letter VZW Sends Questionnaire PSAP Responds to Questionnaire PSAP Requests for Service

  8. Process Overview Deployment Complete PSAP Training Network cutover And monitor Field Testing Testing Sign off Kick Off Meeting VZW/PSAP/VSW Develop Network Requirements Network Ready? PSAP requests info on TXT to 911 VZW sends Acknowledgement Letter VZW Sends Questionnaire PSAP Responds to Questionnaire PSAP Requests for Service

  9. Issues for Consideration • Not every PSAP accepts SMS to 9-1-1 • Example, Williston, VT accepts SMS to 9-1-1 for entire state • Can the PSAP set a threshold? • Different than ACD • Can a dispatcher handle more than one text at a time? • Yes, core functionality allows for multiple texters. • No E911 Phase II location for SMS to 9-1-1 • SMS messaging not incorporated into voice E911 system. Location for SMS to 9-1-1 provided using commercial location-based server. • MMS to 9-1-1: • MMS not supported at this time • No Photos and videos • Multiple invites not supported at this time

  10. Phase I vs. Commercial Location E911 Phase I – Cell Sector assigned to fixed MSAG address. Each Cell Sector can be assigned to specific PSAP’s CLBS – Coarse Location calculated by center point of the RF footprint. Coarse Location address may not match the MSAG address

  11. PSAP Boundary PSAP A SMS to 911 routed to PSAP A Voice – Phase I routed to PSAP B PSAP B PSAP A Boundary Area PSAP B Boundary Area Border sites have the potential to send SMS 911 to PSAP A and Voice 911 calls to PSAP B, even if the call is placed in the same location

  12. Questions Requests for Service should be sent to: Peter McHale, ENP Verizon Wireless 1120 Sanctuary Parkway, Suite 150 Alpharetta, GA 30009 peter.mchale@vzw.com QUESTIONS

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