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Ch 6: Work-related Attitudes

Ch 6: Work-related Attitudes. Part 1: Feb 19, 2009. Job Attitudes. Stable feelings, beliefs, predispositions Affect toward job (pos/neg) with cognitive & behavioral components Most research on job satisfaction Group differences in job sat – which direction? Job type (blue/white collar)

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Ch 6: Work-related Attitudes

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  1. Ch 6: Work-related Attitudes Part 1: Feb 19, 2009

  2. Job Attitudes • Stable feelings, beliefs, predispositions • Affect toward job (pos/neg) with cognitive & behavioral components • Most research on job satisfaction • Group differences in job sat – which direction? • Job type (blue/white collar) • Age (non-linear relation) • Job experience • Gender/ethnicity differences

  3. Dispositional effect • Evidence of disposition  job sat: • Twin studies - • Effects of job changes on job sat - • Longitudinal studies comparing teens/adults- • Strong link with job satisfaction – how does NA relate?

  4. Dispositional effect • But disposition, job dissat & turnover? • “Gripe Index” (Weitz, ’52) – satisfaction with neutral objects linked to job sat. • Judge & Hulin ’93 longitudinal study of nurses using Gripe Index: • What did they find? • How did they explain these results?

  5. Measuring Job Sat • Questionnaires: (General or Component) • Job Descriptive Index (JDI) – sat w/work itself, coworkers, supervision, pay, promotion (component approach) • Adjective checklist (yes/no/?) • Advantages? • Minnesota Sat Questionnaire (MSQ) – component approach, Likert-scale • “Faces” scale – general job sat • Advantages?

  6. Job Sat Theories • Locke’s Value theory – based on fit between job and person’s values • Support? • Similar to Ben Schneider’s ASA model (Attraction-Selection-Attrition) • Emphasis on person-org fit • Honeymoon-Hangover effect: • What is it? • Suggests need for longitudinal studies & pay attention to when you measure job sat during someone’s tenure

  7. Outcomes of Job Dissatisfaction • Most research on links with withdrawal: • Psychological withdrawal • Physical withdrawal • Weak relation with absenteeism • Typical correlation for job sat & abs? • Sat w/work itself best predictor of absenteeism • Why such a weak relationship?

  8. Job Dissat & Absenteeism • Smith’s (1979) study at Sears’ Chicago and NY offices • Relation betw job sat and absenteeism on a single day. • Describe the unusual circumstances of the study • What did he find? • How did he explain the results?

  9. Job Dissat &Turnover • Modest relation with turnover (r=.2) - why? • Progression of Withdrawal models – • Many intermediate steps betw job dissat and turnover Lateness Job Search Quit Dissat Absent

  10. Job Dissat & Turnover (cont.) • Unfolding Model of Turnover – • Role of ‘shocks to the system’ • Negative, positive? • Follow 1 of several ‘decision paths’ based on alternatives  decide to quit/stay • Functional & dysfunctional turnover – what is the distinction?

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