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What Support Should Dealers Expect From Their eBike Suppliers ? WARRANTY AND MAINTENANCE

What Support Should Dealers Expect From Their eBike Suppliers ? WARRANTY AND MAINTENANCE. Chris Connolly. Warranty and Maintenance Support Comprehensive Manufacturer’s Warranty Spare Parts Inventory Tools and Resources Knowledgeable Support Staff. Warranty and Maintenance Support

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What Support Should Dealers Expect From Their eBike Suppliers ? WARRANTY AND MAINTENANCE

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  1. What Support Should Dealers Expect From Their eBike Suppliers?WARRANTY AND MAINTENANCE

  2. Chris Connolly Warranty and Maintenance Support • Comprehensive Manufacturer’s Warranty • Spare Parts Inventory • Tools and Resources • Knowledgeable Support Staff

  3. Warranty and Maintenance Support • Comprehensive Manufacturer’s Vehicle Warranty • Bicycle Frame (1 year, 5 years, lifetime, etc.) • Propulsion System (Motor and related components) • Battery (proper maintenance and care a MUST) • Bicycle Components (Brakes, derailleurs, stem, handlebar, etc.) • Is manufacturer properly accredited, insured, and following all CPSC and EPA guidelines?

  4. Warranty and Maintenance Support • Spare Parts Inventory • Lead times and availability • Important to keep manufacturer-specific parts on hand, as well as bicycle related parts (QBP, J&B, SBS, etc.) • Batteries • Motors, controllers, and propulsion system-related

  5. Warranty and Maintenance Support • Tools and Resources • Online Portals • Service Manuals • Training and Service Videos • RMA and Replacement Policies

  6. Warranty and Maintenance Support • Knowledgeable Support Staff • Coverage and Availability • Training Resources (onsite, webinar, etc.) • Is your supplier a true “manufacturer,” or simply an e-bike importer?

  7. Questions?

  8. THANK YOU!

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