Qwest Communications Disaster Preparedness Overview 2003

1. Qwest Communications Disaster Preparedness Overview 2003

2. Qwest Disaster Preparedness • Corporate Standards • Emergency Response Certification • Required continuity planning for all Critical Business Functions • All plans tested/updated annually • All departments have Crisis Managers and Business Continuity Planners • Corporate-wide network of Crisis Managers • Qwest Recovery Capabilities • Disaster Preparedness Staff • Tiered, Multi-Hazard Disaster Recovery Approach • Corporate/Regional Emergency Response Teams and Emergency Operations Centers • Emphasis on Training, Exercises, and Pre-Identification of Resources

3. Qwest Disaster Preparedness • 24x7 Network Monitoring • Global Network Operations Centers • Local Network Operations Centers • Data Networks Operations Center • Wireless Network Operations Center • Web Hosting Operations Center • IT Systems Operations Center

4. Qwest Disaster Preparedness Seattle Fargo Helena Minneapolis Portland Sioux Falls Casper Boise Des Moines Salt Lake City Ballston Omaha Denver/ Thornton Albuquerque Phoenix Emergency Operations Centers Emergency Operations Centers

5. Qwest Disaster Preparedness • Disaster Recovery Resources • Pre-negotiated Vendor Agreements • Telcordia Disaster Prevention and Support • Mobile DMS-100 switches, Mobile POP Restoration Trailers, Mobile Cellular and Radio Equipment • LEC/IXC Mutual Aid Agreement Process in Place • Alternate Communications– • -High Frequency Radios in 10 EOCs • -Satellite Phones Deployed to Response Teams and Key Executives • -Alerting and Coordinating Network (ACN) • -Gov't Emergency Telecommunications System

6. Communications on WheelsCOWs • 87 Foot tower on a dual axle trailer

7. Contingency Radio on WheelsCROWs

8. Contingency Radio on WheelsCROWs OC3 to 3 DS3 MUX DS3 to DS1 MUX OC3 Radio DS3 Radio Rectifiers and batteries Pan and tilt controller

9. Applications • Emergency restoration of microwave radio point to point • In case of fire, tornadoes, hurricane, other natural disasters • Short term video link (DS3) • Temporary loop radio for POTS subscribers • Federal and Local government emergency requirements

10. Qwest Disaster Preparedness • Service Restoration Priorities • Critical Qwest Network Components Required to Facilitate Restoration • Telecommunication Service Priority (TSP) • TSP Restoration Priority • TSP Provisioning Priority • Emergency Services • Business/Residential

11. Service Solutions Qwest Disaster Recovery Solutions • Qwest Wireless Solution • One Number Service • Qwest Switched Services Solution • Business Continuation Routing • Qwest Private Line Solutions • Self Healing Alternate Route Protection (SHARP) • Self Healing Network Service (SHNS)

12. Service Solutions Qwest Wireless Solution • One Number Service • When wireless handset turned on, calls ring first on your wireless phone • Unanswered calls return to you office line and ring there. • If still no answer, calls go to your voice mailbox • If wireless phone is off, calls ring at the office • Turn One Number Service on and off by dialing *78 • Application for day to day business as well as disaster recovery

13. Service Solutions Qwest Switched Services Solution • Business Continuation Routing • Bulk call forwarding service that allows a customer to reroute incoming voice calls to alternate, predetermined telephone numbers • Customer invokes these changes by directly contacting Qwest • Requires that a single telephone number or list of telephone numbers be defined with a group number. • The group will then be pre-programmed to forward to an alternate telephone number. The forwarding, or re-direction, is on "stand-by" until the customer notifies Qwest • Applications: Disaster Recovery, Office Moves

14. Service Solutions Qwest Private Line Solutions • Self Healing Alternate Route Protection (SHARP) • Optional service providing separate facility path for the protection system between the Serving Wire Center and the Customer Premises • Primary path (working) established between Qwest Wire Center and Customer • Secondary path (protect) between Customer and Qwest Alternate Wire Center • In the event that the working facility or electronics fail, or the service performance becomes impaired, the facility automatically switches to the service protect path in order to maintain a near continuous flow of information between locations. • ATS Has SHARP Service in Phoenix and Tucson

15. Service Solutions SHNS Description Self-Healing Network Service - a failure-resistant, private telecommunications network that provides high-capacity digital services between multiple customer-designated premises • Two-fiber path protection switch • Uni-directional or Bi-directional • SONET add/drop multiplexer (ADM) technology • Customized network • 24 hour performance monitoring

16. 211 211 Overview • N11 Dialing Services • The N11 numbers and their designated services are: • 211 for public, health and community services are designed for the delivery of general information, community information and referral service.—administered by the state Department of Human Service or the United Way (or a United Way designated organization). • 311 for non-emergency police, fire and municipal business—Administered by local and municipal governments • 411 directory service information provided by carrier • 511 for road and traffic conditions—Administered by the state or designated county department of transportation • 611 for Carrier calls, customer service, repair, etc • 711 is transfer relay service for the speech and hearing impaired—Administered by Transfer Relay Service (TRS). • 911 Emergency services