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Using the Quick-Start Road Map to Plan for Change March 2009 Follow-up Calls (Call #4). Based on the fall 2008 CATES Training Series Contra Costa County, San Bernardino County, & Sutter County October 24, November 7, and November 14, 2008. Call Facilitators:
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Using the Quick-Start Road Map to Plan for ChangeMarch 2009 Follow-up Calls (Call #4) Based on the fall 2008 CATES Training Series Contra Costa County, San Bernardino County, & Sutter County October 24, November 7, and November 14, 2008 Call Facilitators: Beth Rutkowski, MPH, and Sherry Larkins, Ph.D. UCLA Integrated Substance Abuse Programs/Pacific Southwest Addiction Technology Transfer Center UCLA
Agenda • This months topic: Using the Quick Start Road Map • Q-A period • Sharing of experience with planning a change • Open questions and comments about process improvement
Quick Start Road Map • A graphic series of steps to make it easier to plan and implement a change • Steps divided into management and change team responsibilities • Assures that critical steps in the process will not be skipped
First, let’s review management’s responsibilities Quick Start Road Map Page 1
Process Improvement Planning Guide Quick Start Roadmap
Process Improvement Planning Guide Quick Start Roadmap
Now, the responsibility for change moves to the change team Quick Start Road Map Page 2
So, the change process includes… • Management looking at processes from the client’s perspective • Priority setting for improvements to the agencies processes that will lead to achieving agency mission and goals • Turning responsibility for experimental changes over to a small group of employees • Successes and failures...and investment by both management and staff
Keys to successful change planning • Be specific in defining and setting change objectives • Make objectives achievable but challenging • Make sure all participants in the change experiments are clear on their roles and responsibilities • Plan to meet and review progress frequently
April 2009 Calls2nd at 2:00pm and 17th at 11:00 am Next Steps Topic: Conducting PDSA (Plan-Do-Study-Act) Change Cycles Check out the NIATx web site at www.niatx.net