“I Love My Job, It’s The People That Drive Me Crazy”

1. “I Love My Job, It’s The People That Drive Me Crazy” Building connections by investing in co-workers and company outcomes Prepared for: Iowa Pork Congress January 24, 2008 John Behrends -Presenter 132 Clover Lane - Mankato, Minnesota 56001 - - 507-345-5359 jbehrend@hickorytech.net - - JohnBehrends.com website

2. A Review of Basic Principles #1 All business results are a function of behavior When the result is not favorable, change the behavior When the result is favorable, find ways to repeat the behavior throughout the team

3. Think & Feel Internal & invisible Filter Belief System Truth & Values What’s important Adaptive Behavior Instinctive Needs What’s natural Natural Behavior Control-Approval- Stability-Accuracy

4. #2 “80 % of your success will be due to about 1/2 dozen things” Jim Rohn

5. Where is your business “eye”

6. We can expect contact for this “at bat”

9. #3 “Your life always travels in the direction of that upon which you dwell”

10. #4 “PEOPLE DO WHAT THEY KNOW HOW TO DO”

11. #5 Organization's Emotions TRUST/LOVE FEAR

12. #6 It is your resistance to what is, that causes your suffering Buddha

13. #7 Motivators 1. Control/ ”Do” 2. Approval/”See” 3. Stability/”Feel” 4. Accuracy/”Think”

14. Page one “DISCOVER WHAT MOST PEOPLE REALLY WANT FROM THEIR WORK” 1. What rewards do we seek? 2. What benefits do we gain from the reward obtained?

15. “DISCOVER WHAT MOST PEOPLE REALLY WANT FROM THEIR WORK” Positive Emotion

16. “DISCOVER WHAT MOST PEOPLE REALLY WANT FROM THEIR WORK” Freedom + Emotion

17. “DISCOVER WHAT MOST PEOPLE REALLY WANT FROM THEIR WORK” Responsibility Freedom + Emotion

18. “DISCOVER WHAT MOST PEOPLE REALLY WANT FROM THEIR WORK” Responsibility Control Freedom + Emotion

19. “DISCOVER WHAT MOST PEOPLE REALLY WANT FROM THEIR WORK” Responsibility Control Freedom + Emotion

20. “DISCOVER WHAT MOST PEOPLE REALLY WANT FROM THEIR WORK” Responsibility Control Freedom + Emotion

21. “DISCOVER WHAT MOST PEOPLE REALLY WANT FROM THEIR WORK” Responsibility Control Freedom + Emotion

22. “DISCOVER WHAT MOST PEOPLE REALLY WANT FROM THEIR WORK” Responsibility Control Freedom + Emotion

23. “DISCOVER WHAT MOST PEOPLE REALLY WANT FROM THEIR WORK” Responsibility Control Freedom + Emotion

24. Performance Team Development Event Feeling Thought Belief System Attitude

25. Performance Event Feeling Thought Belief System Attitude

26. Performance Event Feeling Thought Belief System Attitude

27. Performance Chemical Event Feeling Thought Belief System Attitude

28. Performance Chemical Event Feeling Thought Belief System Attitude

29. Performance Blame Chemical Event Feeling Thought Belief System Attitude

30. Performance Blame Chemical Event Feeling Thought Belief System Reflection Attitude

31. Performance Blame Chemical Event Feeling Thought Meaning Belief System Reflection Attitude

32. “I Love My Job, It’s The People That Drive Me Crazy” Building connections by investing in co-workers and company outcomes Prepared for: Iowa Pork Congress January 24, 2008 John Behrends -Presenter 132 Clover Lane - Mankato, Minnesota 56001 - - 507-345-5359 jbehrend@hickorytech.net - - JohnBehrends.com website

33. The Way They See The World Generation Name Veteran Boomer Gen X’er Millennial Outlook: Practical Optimistic Skeptical Hopeful Wk. Ethic Dedicated Driven Balanced Determined View of Authority Respectful Love/hate Unimpressed Polite Hierarchy Consensus Competence Pulling together Leadership Relationships Personal Personal Reluctant to Inclusive- sacrifice gratification commit ness

34. Communication Styles Prescriptive: To tell Diagnostic: To Ask consider consequences of action after the event. Reflecting on is to: consider consequences of an action during the event Reflecting in, is to:

35. Communication Information Knowledge Wisdom Prescriptive is to: Tell Diagnostic is to: Ask Consider consequences of action after the event. Reflecting on is to: Consider consequences of an action during the event Reflecting in, is to: