1 / 13

SHTF Annual Report

SHTF Annual Report. April 2011 – 20 March 2012. 1. To fairly represent all tenants living in sheltered housing schemes managed by Norwich City Council to the Council, and other internal and external organisations.

cholena
Download Presentation

SHTF Annual Report

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. SHTF Annual Report April 2011 – 20 March 2012

  2. 1. To fairly represent all tenants living in sheltered housing schemes managed by Norwich City Council to the Council, and other internal and external organisations. To enable tenants to participate in decisions affecting their homes, environment and support services, either directly by the Council or other providers. 2. To promote equality and diversity and ensure everyone is treated fairly. 3. To regularly consult and feedback to tenants at their home schemes, via tenant scheme meetings. Meet at least 6 times per year. 4. 5. Terms of Reference… Page 1 Objectives

  3. 7 6 What did we do? Page 2 SHTF Meetings • 23 May 2011 • 26 July 2011 • 06 October 2011 [consultation event] • 14 November 2011 • 16 January 2012 • 08 February 2012 • 20 March 2012 (AGM)

  4. What did we do?...continuedPage 3 Key outcomes from meetings: • Chair – 3.75 years / Vice Chair – past year • Performance monitoring introduced • Consultation event (new service, plan/prepare/shape future) • Sheltered housing review - updates • Guest room review • Sheltered housing service standards review • Sheltered housing tenant’s handbook review • Service & support charges clarification

  5. What did we do?...continuedPage 4 Key outcomes from meetings: • Local Offers - updates • Office accommodation strategy • Housing improvement plan - updates • Network Forums – NOPF, CWB

  6. Guest speakers / observers Page 5 • Norwich City Council, Neighbourhoods & Walkabouts (Paul Nicholson & Carol Jones) • Norwich City Council, Local Offers (Natasha Norman) • Norwich City Council, Audit Commission – advice and assistance update (Sarah Loades) • Norwich City Council, Neighbourhoods and walkabouts (Paul Nicholson & Carol Jones) • Norwich City Council, Office Accommodation Strategy (Anna Clarke) • Observers (SH tenants, Scheme Managers, Older People Forums)

  7. Regular attendees Page 6 • Housing Property Services (Brian Wink) • Tenant Involvement Officer (Nicholas Downes) • Sheltered Housing Scheme Managers (various) • Sheltered Housing Manager (Karen Carolan) • Tenancy Support Services Manager (Nigel Andrews) • Citywide Board representative (Steve Rees)

  8. Cross Forum Representation Page 7 • Norwich Older Peoples’ Forum (Brent Pearson & Jenny Campling) • Citywide Board (Steve Rees)

  9. Tenant Involvement Page 8 Focus Groups (this year) • Meet GASWAY • Equality & diversity for tenants (scrutinised performance of landlords) • Responsive repairs tender • Sheltered housing service review • Sheltered housing flooring tender (evaluation panel) • NCAS operations centre visits • Handyman review, Guest room review

  10. Scheme Issues Page 10 • 13 scheme issues raised (20 last year, 29 before) • 3 Issues currently outstanding (3 last year, 6 before): • Fencing • Car park • Trees

  11. Schemes not represented Page 11

  12. Scheme Representation Page 12

  13. Summary • A huge amount of work has been achieved THANK YOU!

More Related