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SHTF Annual Report

SHTF Annual Report. April 2008 – March 2009. What did we do? Page 1. 8 SHTF Meetings 1 Apr’08 27 May’08 21 Jul’08 24 Sep’08 24 Nov’08 Extra special meeting on 19 Dec’08 12 March 2009 – AWAY DAY! 23 March 2009. What did we do? Page 2.

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SHTF Annual Report

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  1. SHTF Annual Report April 2008 – March 2009

  2. What did we do? Page 1 • 8 SHTF Meetings • 1 Apr’08 • 27 May’08 • 21 Jul’08 • 24 Sep’08 • 24 Nov’08 • Extra special meeting on 19 Dec’08 • 12 March 2009 – AWAY DAY! • 23 March 2009

  3. What did we do? Page 2 Key outcomes from meetings: • Election of 1st Chair • Supporting People SH County Review • Long-term Outcomes • Digital TV switchover • Tree Issues • Older People’s Commission & Questionnaire • Equality and Diversity Training

  4. What did we do? Page 3 Key outcomes from meetings (continued): • Laundry Contract • HQN feedback • Tenant Questionnaire • NORCAS presentation • Community Engagement Strategy • Housing Revenue and Rent Account

  5. Guest speakers / observers Page 1 • Norfolk Supporting People (Rob Cooper) • Norwich Resident’s Forum (Geoff Lowe) • Older Peoples Commission – Cllr. Brenda Arthur • Tree Officer (Mark Dunthorpe) • Digital TV (Terry Dartnell) • Laundry contract (Roger Miller & Helen Manson) • NORCAS (Michael Pocklington) • Housing Options (Deborah Smith) • Observers (SH tenants & Scheme Managers)

  6. Regular attendees Page 1 • City Care (Claire Scholes) • Housing Property Services (Brian Wink) • Customer Service & Liaison Officer (Sandra Franklin) • SH Scheme Managers • SH Manager (Karen Carolan) • Tenancy Support Services Manager (Nigel Andrews)

  7. Cross Forum Representation Page 1 • Norfolk Older People Forum (Jenny Campling) • City Wide Board (Jenny Campling) • Norwich Residents Forum (Rita Shanley, Jean Cooper & Barbara Harper)

  8. Tenant Involvement Page 1 Focus Groups • Tenant Questionnaire • Housing Service Standards • NCAS & SH Leaflets • NHS End of Life Strategy • Laundry Procurement Contract • Housing Options Newsletter • Day Care Opportunities for the Elderly

  9. Tenant Involvement Page 2 Focus Groups(continued…) • Recruitment of SH staff • Draft Community Engagement Strategy

  10. Scheme Issues Page 1 • 29 scheme issues raised • 6 Issues currently outstanding: • - service charge breakdown • - fly-screen ventilation for bin storage • - new bin storage • - hard standings for bins • - security catch (windows ground floor) • - parking issues

  11. Scheme Representation Page 1

  12. Summary • A huge amount of work has been achieved • Need to continue to look at ways to work together THANK YOU!

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