Healthcare infographic

1. Healthcare infographic IS YOUR HOSPITAL WEBSITE PATIENT-CENTRIC? 72% of internet users say they looked online for health information within the past year. 77% of online health seekers say they began their last session at a search engine. 3 WAYS TO BUILD CONNECTIVITY: The most commonly-researched topics are: SERVE ACTUAL PATIENT NEEDS INFORM INTERNAL COMMUNICATION PROVIDE A PLATFORM TO DELIVER EXPERTISE Patients expect healthcare organizations to provide tools and resources to support their journey to better health: Appointment set up Referrals Fill a prescription Understanding treatment options Familiarizing themselves with physicians Sources: Evolve Digital Labs’ Aligning Patient’s Needs Report U.S. News & World Report 2014 Top Hospitals Honor Roll 72% 77% 52% TOP 10 U.S. NEWS & WORLD REPORT HONOR ROLL 1. Johns Hopkins 2. Massachusetts General Hospital 3. Mayo Clinic 4. Cleveland Clinic 5. UCLA Medical Center 6. Northwestern Memorial Hospital 7. New York Presbyterian 8. UCSF Medical Center 9. Brigham and Women’s Hospital 10. UPMC-University of Pittsburgh Medical Center TOP 10 PATIENT-CENTRIC HOSPITAL WEBSITES 1. Mayo Clinic 2. Cleveland Clinic 3. University of Texas M.D. Anderson Cancer Center 4. Massachusetts General Hospital 10. Florida Hospital 5. UPMC-University of Pittsburgh Medical Center 6. Duke Medicine 7. Thomas Jefferson University Hospital 8. Massachusetts Eye and Ear 9. The Mount Sinai Medical Center 52% of smart- phone owners have used their phone to look up health information. Specific diseases or conditions Treatments or procedures Doctors or other health professionals Susannah, Fox, and Maeve Duggan. "Health Online 2013." Pew Research Centers Internet American Life Project RSS. PewResearchCenter, 15 Jan. 2013. Web. 31 Mar. 2014. As determined by Evolve Digital Labs’ report have on-site errors that hinder the patient experience #WebCare2014