Benchmarking with the best

1. Benchmarking with the best Marnie Threapleton marnie@towardsmaturity org New Learning Benchmark marniethreap Data in this presentation is drawn from 2000 staff participating in the Towards Maturity Learning Landscape www.towardsmaturity.org/learner and 500+ L&D professionals participating in the Towards Maturity Benchmark Study www.towardsmaturity.org/2013benchmark Images courtesy of freedigitalphotos.net New Learning Agenda graphic courtesy of Brightwave

2. 10 years of Benchmarking What do we know today that can help us better prepare for tomorrow? We’ve also been applying our knowledge in good practice partnership with elearning age magazine – relationship goes back 10 years from publishing first study 2004 2014

3. How to implement award winning programmes Awards are not just one night only Messages from http://towardsmaturity.org/article/2014/02/07/benchmarking-best-deliver-award-winning-results/

4. We need to start thinking about award winning results

5. Top Learning Companies Those in the top quartile of TMI are delivering more results, faster! Productivity Agility Efficiency TM Index So what can we learn from the very best? Top learning companies are defined as those in the top quartile of the @towardsmaturity index see appendix B for detail

6. Learning innovation, done well, delivers bottom line results! Fact + • Improving efficiency • 12% Time to competency • 22% learning delivery time • 17% Training Cost • Adding Value • 14% Productivity • 19% Staff engagement • 9% attrition rates -

7. Only 41% of L&D leaders believe that their business leaders recognise that learning is aligned to the business

8. Award winners • Assigning board level accountability for learning • Mutually agreeing business metrics that learning needs to address • Analysing the business problem before recommending the solution

9. 2 years ago 90% was f2f learning • 1st project to reduce call handling times • Short bite sized content • Addressing top 4 issues only • Reduced call handling by 20% • Success breeding success BeBe brave, challenge, take risks but don’t get carried away – do one thing, do it well then move on!

10. In a VUCA world you can’t afford a 18 month lead time on delivery!

11. How? • Prepare for change • Use of technology that allows you to respond faster: • live online learning • social media • video

12. 3 in 5 learners say the course is effective in helping them learn what they need for the job 88% want to learn at their own pace

13. How? • Revisit the blend • Frameworks for learning • Transfer of skills • Facilitating collaboration

14. BeThrough Touch we are linking company and individual aspirations to achieve a transformation in the business Dr Chai Patel, Chairman

15. L&D need to consider how to support a continual learning process that builds confidence and capability of workers and improves business results for organisations Peter Cheese, CEO, CIPD

16. How? • Welcome innovation • Make time for reflection • Support sharing • Embed learning where needed • Equip line managers

17. Developing high performing sales and management • Learning shaped by users and managers • Defining and supporting the role of the sales manager in the process • ‘The power hour’ – applying and sharing • 55% participants agreed the programme had impacted sales

19. How? • Support recruitment and on-boarding • Integrate with performance support • Integrate succession planning and learning

20. 62% of learners are using mobile to access resources to help them do their job • Half of them are using their own technology • Where are they learning? • 51% When they need it • 24% On the way to work • 44% At home and weekend

21. How? • Establishing relationships with IT • Mobile • Cloud • Building the skills for flexible learning Eg users encouraged To use own devices for learning 40% agree 15% agree

22. 55% of CEO’s believe that their customers are most likely to influence their strategy going forward IBM Customer Activated Enterprise – Oct 2013

23. How well do we respond to our learners? 23% of L&D reward or recognise online learning 2/3 of learners want their learning to be recognised 75% are happy to engage with online learning 40% say staff lack skill to manage online learning 65% are motivated by technology that allows them to share 18% think their learners know how to connect and share

24. How? • Understand how staff are currently learning • Challenge your own assumptions • User led design • Communicate constantly

25. Releasing learning beyond the LMS • Personalising learning so that staff can access what they need for their role • Connecting and community • Short Sharp Videos • BT Video BeIt is important for us to listen to our audience on how they want to learn

27. How? • Ask – what does good like and focus on that • The right tool for the job • Do not rely on the latest technology to do the job for you

28. Design for performance • Engage stakeholders • Manage change • Deliver right mix of content & technology

29. How? • Governance/ownership • Modelling change in learning • Speaking the language of business

30. Lessons to look out for in award winners - our stats show the new learning agenda works Are you the next award winner? Compare with others at www.towardsmaturity.org/mybenchmark

31. The CIPD welcomes Toward Maturity’s New Learning Agenda as a framework for L&D, HR and business leaders to work together in new ways, in the midst of a rapidly evolving work context, to deliver great business results through engaged and motivated staff. Peter Cheese, CEO, CIPD

32. Download the New Learning Agenda Today • www.towardsmaturity.org/2013benchmark