COLORADO OFFICE OF WORKFORCE DEVELOPMENT

1. Performance Excellence COLORADO OFFICE OF WORKFORCE DEVELOPMENT CONTINUOUS IMPROVEMENT MANAGEMENT SYSTEM (CIMS) WDC11.21.02

2. Provide incentives to Workforce Regions to continually improve their operations to raise the profile of Colorado’s One Stop Centers Encourage Performance Excellence to improve customer participation to seek out partnering arrangements to engage in Continuous Improvement efforts to build local system of excellence What is the Continuous Improvement Management System? (CIMS)

3. “to fill the continually changing needs of the state’s employers and to stay competitive in the global market….” Colorado’s Goal for Workforce Development

4. Partnership Awards Performance Incentive (PIA) Innovation In Leadership and Service Delivery (ILSD) Continuous Improvement Management System

5. Partnership Awards Business Recognition Agency Recognition Continuous Improvement Management System (cont’d) To promote relationships between Workforce Centers and local businesses and other agencies

6. Performance Incentive (PIA) Performance Standards Award Business Involvement Award Continuous Improvement Management System? (cont’d) To recognize meeting federal performance measures and to incent private sector relationships.

7. Innovation in Leadership and Service Delivery (ILSD) Performance Excellence Continuous Improvement Management System? (cont’d) This is NOT a “program”, but provides a framework for directions and action towards Performance Excellence

8. Performance Excellence Mountain Peaks Award Rolling Hills Award Golden Plains Award Organizational Profile 2002 2003… ILSD Program A Multi Year Tiered Approach* * Loosely based upon the Colorado Performance Excellence Award

9. Delivery of ever-improving value to customers & contributing to marketplace success Improvement of overall organizational effectiveness and capabilities Organizational and personal learning What is Performance Excellence? An integrated approach to organizational performance management resulting in …

10. Visionary Leadership Customer-Driven Excellence Organizational/Personal Learning Valuing Employees Agility Focus on the Future Managing for Innovation Management by Fact Public Responsibility & Citizenship Focus on Results/Creating Value Systems Perspective PERFORMANCE EXCELLENCECore Values Performance Excellence Core Values

11. To help improve organizational performance practices, capabilities, and results To facilitate communication and sharing of best practices To serve as a tool for understanding and managing performance Performance Excellence Criteria:Purpose

12. Focus on results Non-prescriptive/adaptable Support goal-based diagnosis Support a systems perspective Performance Excellence Criteria: Key Characteristics

13. Leadership Triad Leadership Strategic Planning Customer & Market Focus Organizational Profile Results Triad Human Resource Focus Process Management Business Results Information & Analysis Performance Excellence: A Systems Perspective

14. Core Values Visionary Leadership Customer-Driven Excellence Organizational/Personal Learning Valuing Employees Agility Focus on the Future Managing for Innovation Management by Fact Public Responsibility & Citizenship Focus on Results/Creating Value Systems Perspective Criteria Leadership Strategic Planning Customer/Market Focus Information & Analysis Human Resources Focus Process Management Results Business Results Performance Excellence Review

15. Operationally change management process improvement The Journey Will Impact the Organization… • Administratively • documentation • measurement tracking • Management • planning • customer satisfaction • measurable targets

16. Continuous Improvement Management System www.colorado.gov Mary Hillsman creative_excellence@yahoo.com 303-688-5040 Contact Information

17. “IN THE RACE FOR PERFORMANCE EXCELLENCE, THERE IS NO FINISH LINE” Parting Thought…. - Unknown