SITA Report: SA Connect & E-Government Progress

1. SITA 3rd Term Progress Report in respect of SA Broadband Policy (“SA Connect”) To Portfolio Committee on Telecommunications and Postal Service 12 November 2014

2. Agenda • SA Connect Strategy • SITA Strategic ICT Roadmap • E-Government • SITA e-Government Programme Overview • E-Government Programme Progress • Benchmarking and Best Practise • E-Government Challenges • Broadband Programme • Conclusion/Summary

3. SA Connect: Strategy SITA Contribution Networks Services Devices Applications Content Strategy • Policy, legal & regulatory (institutional) framework • Coordinated and integrated action on network builds • Removal of administrative and regulatory bottlenecks • Enforcement of wholesale access regulation • Rationalisation of SOCs • Appointment of Broadband Council • Connected Government • Aggregation of public sector demand • Infrastructure extensions • Health and Education connectivity prioritised • National Broadband Network • Affordable, high speed broadband • Universal coverage through multiple delivery modes • Open access wholesale network • Fibre and terrestrial wireless and satellite • Public sector anchor tenant • Skills development • ICT curriculum/e-literacy • Skills to secure and create jobs to ensure equity and inclusion • R&D and innovation • Quality of life • National competitiveness • Applications and local content development • Vibrant software industry • e-Government G2C Democratisation, Economic Growth, Development, Job Creation

4. SITA Strategic ICT Roadmap (Timeframes) 2014/15 Stabilization 2015/16 Sustainability 2016/17 Excellence 2017/18 Gov Data Hub Systems System Integration Programmes (Transversal and Departmental Systems) Infrastructure Interim DR Site New Data Centres Tier 3 DC; Virtual Infrastructure Provider DC Upgrade Network Upgrade Broadband Broadband & Multi Access Channels Security Integrated Security function Maintained High Secure Environment Upgrade Security Measures E-Government E-service Platform Transversal Platform Data Sharing via Transversal platform Single view of Citizen 6 x e-Services Launched 15 x e-Services Launched 20 x e-Services Launched

5. SITA e-Government Programme overview

6. e-Government Programme progress (1 of 2) • Governance • SITA Project Management Office and Programme Steering committee established and functioning. • Proposal for inter-departmental steering committee submitted as part of ICT Policy inputs. • Ministerial/Executive sponsorship for e-Government strengthened at Govtech2014. • Policy provisions: inputs to ICT Green Paper Policy, including • A need to clarify e-government roles across DTPS, DPSA, SITA, GITOC and SSA. • Establishment of Transversal e-Government Fund to pool investments for a shared e-Government Platform (and reduce duplication by each departments). • A need to set e-Service targets to inform MTEF budgeting and monitoring as part of Government Programme of Action. • ICT Infrastructure • Data Centre technology blueprint is completed. • Imminent signing of agreement with Telkom for data centre services to alleviate the immediate capacity shortfall and disaster recovery requirement through cloud computing.

7. e-Government Programme progress (2 of 2) • E-Services Platform (Outreach) • E-Forms Platform (as part of the e-Government Platform) operational as proof-of-concept. • e-Forms Platform is extended to integrate into the Government back-end systems. • Functional requirements for Payment module is under development and engagement with other State Owned Entities has been initiated to leverage on existing components. • Functional requirements for the Portal is underway and a market analysis including open source and proprietary software has been completed. • Procurement of software licenses for messaging platform initiated. • E-Services requirements for Human Settlement and Department of Labour secured. • Appointment of the integration experts has been concluded. • Development of the Conceptual Integration Architecture is completed. • Government Electronic Data Management (GeDM) Framework initiated • Implementation Plan for the GeDM. • Security team is finalising the planning for the Digital signatures and other measures.

8. Benchmarking and Best practise • Korea • Govtech 2014 • SITA invited a Korean delegate to Govtech2014. • SITA made use of this opportunity to benchmark their e-Government strategy to that of Korea. • Feedback Obtained: • The SITA JAVA e-Services Platform is directly aligned to the Korean Framework for e-Services • both make use of similar technology layers; and • both have been established to standardise the development of e-Services. • The Korean Framework is made available to industry partners for the development of e-Services and preferential points is allocated to industry partners who prefer to use the framework during the tender process. • The Koreans make use of in-sourcing for the actual development of the e-Services • The Korean Government provided funding for the development of the Framework as well as the first 11 prioritised e-Services. • Best Practise • The System Integrator Partner (SIP) tender has been concluded to ensure industry participation in the journey towards e-Government.

9. E-Government Challenges • Lack of Transversal Funding across all Government Departments. • Lack of Governance Structures spanning all of Government for e-Government. • Lack of policy/strategy to indicates priority areas for e-Services. • The capacitation of the E-Government Programme. remains a challenge, but will be addressed shortly. • Technical challenges with e-government portal technology (Drupal) used for the initial E-Services.

10. Broadband Programme • Introduction • The SITA Broadband programme is done in partnership with contracted Telecommunications Service Providers (e.g. Telkom, Broadband Infraco and others), in which the telecommunication service providers provide the physical infrastructure and SITA creates and manage a secure private network for government. • SITA is currently reviewing and developing a larger Broadband based Next Generation Network strategy in line with the Government requirements. • Progress • TELKOM MSA and Broadband Infraco long term agreements are in place. • Facilitated the first fully fledged Broadband programme for the Western Cape. • SITA visited Eastern Cape recently to discuss their Broadband requirements. • The Gauteng Provincial Broadband capacity and requirements were also reviewed. • Capacity is currently being created. Wide Area Network Strategy and Architecture team was established and will be augmented with a senior management oversight capability. • Challenges • Transactional issues using the newly established TELKOM MSA creates delays and must be resolved. • Broadband Infraco upgrade priorities is still to be finalised. • The procurement of the WC Broadband equipment still outstanding, which may impede adherence to the agreed project plan.

11. Conclusion / Summary • SITA continues to work closely with DTPS and DPSA to ensure alignment to existing policies and visions. • Transversal Funding and Governance must be addressed to ensure that SITA is not reactive in the development of e-Services. • The SITA approach is aligned to industry best practise and international trends on the e-Government establishment.

12. Thank YouQuestions