SALGA North West ICT Forum 06 August 2013 Mr. Levy Phetoe

1. SALGA North West ICT Forum 06 August 2013 Mr. Levy Phetoe

2. Contents • Introduction • In the Beginning – Why SITA Exists • SITA Accomplishments • SITA’s Contribution to Government’s Agenda • SITA’s Long Term Accomplishments • SITA Services • ICT Importance • Municipal Challenges • What is eGovernment? • Going Forward • SITA recommitment to partnering with government

3. Introduction Information communication technology or ict is about digital information passing between devices.Ict development has changed every aspect of the human society.It has affected our life in many ways.

4. SITA plays a critical role as an “invisible” yet critical conduit that enables Government to deliver services to the South African Citizen… • Organisations today are driven and compete through Information Management. • This is the ability to quickly and intelligently gather, interpret and utilise information to achieve the business objective. • The Information Age not only underpins Corporates but also drives Governments. • This is the basis for the Strategic Partnership between ourselves and the South African Government. • We are the custodians of the country’s Technology Blueprint. • We advise the Government on how best to utilise which technologies in order to deliver Services to all its Citizens “Each and every single one at SITA, contribute towards making the life of South Africans simple!!!”

5. SITA Role as Value Contributor

6. SITA derives its mandate from the government’s developmental agenda, which is to improve the effectiveness and efficiency of the public sector and enhance service delivery to the citizenry Our Purpose Our Value Proposition • To improve public sector service delivery through the provision of IT, IS and related services in a maintained information systems security environment to the departments and public bodies; • To promote the efficiency of departments and public bodies through the use of information technology. • Provider and facilitator of ICT goods and services • A Regulator, that sets standards for security, interoperability, the development of IS convergence strategy and for the maintenance of the government IT inventory; • Manager of government IT procurement to ensure convergence, security and interoperability and eliminate duplication and leverage economies of scale. These will in turn enable the realisation of the government’s developmental agenda!!

7. SITA’s Contribution to Government’s Agenda

8. SITA’s Contribution to Government’s Agenda

9. SITA Services Available Immediately • Enterprise Content Management System (ECM) • ICT Governance Assessments and Frameworks • MSP/SISP • Printing Services • SAP Support • VPN implementation • Website Maintenance • Infrastructure Maintenance and Support • DRP /Backup in Pretoria • Software Licensing • NGN Connectivity • Call Centre – All purpose • Telephone Management System

10. Services Available Later • Cloud Computing • National Indigent Management System • Integrated Disaster Management System • Integrated Financial Management System

11. Why ICT is important • ICT capability is fundamental to participation and engagement in modern society, underutilized access to ideas and information. • It is used to find, develop, analyze and present information, as well as to model situations and solve problematic situations for societal change. • Technology can be a catalyst in: • keeping citizens informed painlessly and effortlessly eg. Messaging services, Portals and Internet services. • Enhancing Service Delivery • Improves operational efficiency and effectiveness • the implementation of new ICT strategies to address a number of issues faced by the local government, and • improving the quality of life for citizens.

12. Challenges facing NW MunicipalitiesNo ICT Strategic PlansLack of ICT awareness for end-usersOutdated ICT InfrastructureLack of security and interoperability of ICT systemsNo Disaster Recovery plans in some MunicipalitiesLack of ICT Structures and poor staffing Governance structure not fully in place "ICTs need to be fully explored and exploited for the benefit of citizens and communities as they provide an ideal catalyst to create an enabling environment for sustainable development," Premier Advisory Council on Innovation and ICT, 4 Jul 2013

13. E-Government in a Nutshell • E-government is the use of modern Information Communication Technologies (ICT) for interaction and the rendering of services by Government entities • The interaction and services rendered via E-Government capabilities would be between the following entities: • Government-to-Citizen (G2C) : How the government interacts with the citizen where the citizen legal entity is based on the National Population Register (NPR); • Government-to-Business (G2B): How government interacts with businesses where the business legal entity is based on the Deeds and CIPRO Registries ; and • Government-to-Government (G2G): How government interacts with itself

14. E-Government Continued. • e-Government is about: - • Improving internal Operations of Government by reducing: • Cost • Turn around Time • Increasing accessibility to all government services and empowering the people • Providing Services Electronically • This will be achieved through parameters such as policy, strategy, regulations, guidelines and standards.

15. Critical Success Factors for E-Government • Prioritise local government objectives and policies • Improve the utilisation of ICT for service delivery • Co-ordinate and consolidate ICT initiatives • Leverage economies of scale by eradicating duplication • Enhance security and interoperability • Make e-Government a priority • Strategic planning, development and implementation of e-Government projects. • Buy-in, Co-ordination and collaboration by stakeholders • Establishment of information system Masterplan. • The establishment of Government IT Architecture • Training & Awareness about ICT capabilities • Universal Access, e.g emails and portals

16. SITA is Recommitting to partner with government • Reduce costs of services and programs to citizens by automating basic services provided by Government • The automation of these services will benefit the SA citizen by anywhere anytime accessibility of Government services • Faster response times for processing of applications via an electronic medium • Increase the capacity of government in terms of number of citizens served or transactions processed. • Reduce wait times or cycle turnaround times of services to citizens • Reduce government operating costs by streamlining processes • Avoid costs by sharing or reusing solutions across multiple areas • Deliver citizen centric solutions that bridge the services of multiple government departments and agencies • Enable interoperability between departments, multiple stakeholders, and customers within specific service or program areas • Invest in shared delivery channels that provide public services in new and more convenient government ways, including 24x7 self-service through the internet, telephones, mobile phones or kiosks • Provide access to accurate information for more timely and effective decision making regardless of information owner or location.

17. Thank you