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Performance Counts!

Performance Counts!. Overview. Performance Counts!. What is Performance Counts!? The Countywide system for presenting and reporting data in a consistent format What is performance measurement? The measurement of the work performed by an organization. Performance Counts!.

ciara-faulkner
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Performance Counts!

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  1. Performance Counts! Overview

  2. Performance Counts! What is Performance Counts!? • The Countywide system for presenting and reporting data in a consistent format What is performance measurement? • The measurement of the work performed by an organization

  3. Performance Counts! What questions get answered by measuring performance? • What results did we achieve • How well did we achieve those results • What are we doing well • What can we improve

  4. Performance Counts! Why Measure Performance? • To increase our accountability for the money and trust we are given. To inform the public of our accomplishments and the areas needing improvement. • To help make better informed management and business decisions • To promote a forward thinking, forward planning, and results-oriented culture

  5. Performance Counts! Why Measure our Progress? • We feel better when we know we have made a difference • When we understand how our daily functions benefit the big picture, more meaning and a defined purpose is added to our work • We can track how we are doing, where we need to improve, and can begin to identify specific things that we can do to change outcomes

  6. Performance Counts! How is the Performance Counts! framework used? • Proposed Budget • Children and Families’ Budget • County Progress Report (CPR) • Internal performance measurement • Stats

  7. Performance Counts! Performance Counts! Framework

  8. Performance Counts! Common Terms and Definitions Program Description – A brief, yet comprehensive description of the main services, interventions and expected outcomes. Should include: • Program name • Population served • Type of service or intervention/by whom • Expected outcome(s)

  9. Performance Counts! Common Terms and Definitions Program Description (cont’d) Example: The School-Based Supervision program, places juvenile Deputy Probation Officers on school campuses to provide the minor, the family, and the school with a liaison to enhance compliance with conditions of probation, which include school attendance. The program unifies the efforts of parents, the school, and the Probation Department to assist probationers in achieving academic improvement and complying with the conditions of probation.

  10. Performance Counts! Common Terms and Definitions Program Result – A statement of the tangible intended result(s) from a program, service or intervention. Should include: • Specific clients served • Statement of the tangible change that should result from the program, service or intervention Example: Probation minors comply with the conditions of probation, increase school attendance and improve academic performance.

  11. Performance Counts! Common Terms and Definitions Program Indicators – Measures that can be used to generate data. Indicator data allow for the objective evaluation of the quality of a program or service and quantifies the achievement of program results. Should include: • A quantifiable element • An indication of service/program quality • Timeliness • A statement of the progress being measured toward achieving a program result or outcome

  12. Performance Counts! Indicators

  13. Performance Counts! Common Terms and Definitions Operational Measures – A measure of how efficient a program, agency or service system is working. Should include: • A quantifiable element • Efficiency • Input/output • Cost • Time commitment/Workload • Processes/procedure • Cycle time

  14. Performance Counts! Operational Measures

  15. Performance Counts! Indicators and Operational Measures • Evaluating the data from program Indicators, will tell us if we need to modify the intervention or service to achieve the results we want. • Operational Measures help us to understand where to focus our improvement efforts and helps us to identify how what we are doing can be improved.

  16. Performance Counts! Indicators and Operational Measures Should be: • Clear • Concise • Understandable • Logical

  17. Performance Counts! Indicators and Operational Measures Should be: • Reliable – Data and information must be available for multi-year trending. Is the data collection source reliable and consistent? • Credible – Is the data source credible and recognized as a basis for program evaluation? • Comparable – Can I compare data as a means for measuring progress?

  18. Performance Counts! Indicators and Operational Measures Communication Power Performance measures must communicate in a compelling, commonsense, and clear way to a broad range of audiences Representative Power The measures should represent the most important services/interventions offered by the program; and, should describe the most important things that the program/service does Data Power The data must be of good quality and should be reliable, credible, comparable over time and consistently collected

  19. Performance Counts! Thank you for your attention! QUESTIONS?

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